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Question: Why did I not receive my monthly water bill(s)?

Answer: Sibu Water Board follows a schedule on delivering water bills. Water bills in your area are yet to be sent. If you have requested your water bills to be sent by post, it will take at least one week to reach your area/house. Please make sure that a letter box is available and your address is valid. If your house is at 305m or more from the main road, we will only put your water bill(s) at meter point. Do go and check to see if your water bill(s) are at the meter point. If not, please call Sibu Water Board immediately at 084-211001 and we will look into this problem promptly.

(Source: Sibu Water Board, 13 May 2020)

Source Link: https://www.swb.gov.my/page-0-177-94-Questions-Related-to-Water-Bills.html