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Question: What Are The ISO Principles?

Answer: ISO 9001 defines seven quality management principles, which are at the core of the ISO 9001 standard and guides an organization to implement the Quality Management System efficiently.

This set of Quality Management principle is generic in nature and applies to any business. Any organization that decides to work on these quality principles can achieve their desired goals and ensure customer satisfaction, which will ultimately ensure business growth and higher returns.

Let’s have a look at each one of them in detail.

Customer Focus

Creating an environment in the organization where customer focus is given priority, is the first step towards establishing an efficient quality management system. This is a principle emphasis on understanding the needs and expectation of the customers, meeting all customers’ requirements and creating value for the customer.

Leadership

It is important to ensure that the Quality Management system operates in close conjunction with business and a strong leadership team is paramount to achieve this. Leadership with a clear vision, can help in creating a unity of purpose and provide direction. A leaders’ role in creating an environment for the successful implementation of a Quality Management System is crucial.

Engagement of People

Engaging people who are key to the success of your company is what this principle talks about. It is important that an organization hires competent people who have the required education, skills and training to deliver a service and what is required by the client. Each one of your employees should be empowered to create and deliver value and be trained to achieve their full potential.

Process Approach

ISO 9001 has an emphasis on a process approach. This simply means that the Quality Management System is defined in such a way that describes the set of interrelated activities which operates using some inputs and provides the desired output. The process approach brings in efficiency in the system to achieve the desired results. Measurement is another important aspect of the process approach. This requires that an organization puts in place adequate measurements and controls to ensure that processes are achieving the business objectives. The processes should be consistent across the board and should ensure a predictable result.

Improvement

Improvement is an important principle of the Quality Management System. ISO 9001 requires that a culture of continuous improvement should be developed within the organization. This can be achieved by organizations reflecting on their own processes, analysing data and bringing in changes in the system to improve its results. Focusing on new opportunities and taking actions to materialize these opportunities into new business makes sure that organizations progress towards growth and success.

Evidence-Based Decision-Making

Evidence-based decision-making, as the name suggests, requires that the management should make decisions on the basis of facts, and this should not be driven by feelings. An organization should rely on accurate and reliable data and make informed decisions.

Relationship Management

An organization needs to depend on a number of parties to deliver its products and services. This principle requires that an organization create long term relationships with all its stakeholders, suppliers, employees, customers, etc. to strive towards common goals and create value by efficient resource management.

(Source: , 11 May 2025)

Source Link: https://isoglobal.com.au/what-is-iso/#:~:text=ISO%20is%20the%20short%20name,the%20future%20of%20International%20Standardization.