Difference between revisions of "Information Services Division, Miri"

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The Information Services Division, Miri is a division under the Pustaka Negeri Sarawak, Miri. There other units are Reference Service Unit, Circulation Service Unit and Community Engagement Service Unit.
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__NOTOC__
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The Information Services Division serves as a gateway to knowledge and culture by providing resources and services to support literacy, education and lifelong learning. We are committed to meeting the information needs of our patrons through undertaking the following tasks:
  
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{| style="float:right; margin-left:10px"
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* Providing equitable reference assistance to users via telephone, emails, letters, in person or through the use of other communication technologies within a reasonable time frame.
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|-
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* Facilitating access to information from library resources and those available through consortium/held remotely, by locating, accessing and evaluating the required information.
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| [[File:Ffm.jpg|450px|thumb|<center>Corporate Management of Pustaka Negeri Sarawak</center>]]
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 +
* Circulation and membership management.
 +
* Interlibrary loan and document delivery.
 +
* Providing library instructions/orientations, information and digital literacy sessions to users.
 +
* Promoting and marketing information resources and services.
 +
* Undertaking users’ survey and evaluating information usage and services rendered.
 +
* Supporting E-Government services and initiatives. <br>
 +
 
 +
Head of Information Services Division: '''[[Ahmad Bin Samsudin|Ahmad Bin Samsudin]]''' <br>
 +
Head of Reference Services Unit: '''[[Ahmad Bin Samsudin|Ahmad Bin Samsudin]]''' <br>
 +
Head of Library Services Unit: '''[[Mohd Awis Abu Bakar]]''' <br>
 +
 
 +
==Objectives==
 +
* To meet information needs of users more effectively and efficiently<br>
 +
* To strengthen users’ information literacy skills and competencies<br>
 +
* To nurture a society of life-long learners; expanding users’ learning capacities<br>
 +
 
 +
==Scope==
 +
Northern Region of Sarawak State including Bintulu, Miri, Baram, Limbang & Lawas.
 +
 
 +
==Reference Services Unit==
 +
{| style="float:left; margin-left: 10px"
 +
| [[File:references-icon-png-8.png|40px]]
 
|}
 
|}
 +
Head of Unit: [[Ahmad Bin Samsudin]] (Librarian)<br>
 +
Staff: '''[[Mohamad Nizam Abang Takip]]''' / '''[[Norayah Adenan]]''' / '''[[Emmyleya anak Kayan]]'''
 +
 +
* Management of Referene Enquiry Services
 +
* Management of Selective Dissemination of Information (SDI) Services
 +
* Management of Library Guide
 +
* Management of Information Repackaging
 +
* Management of e-Knowbase
 +
* Management of Readers Advisory Services
 +
* Management of Digital Inclusivity [[PANDei Program (People Accesible Network for Digital Empowerment and Inclusivity)]]
 +
* Management of Reference Resources (Online Database, etc.)
 +
* Management of Information Literacy Skills (Gov., Public, School, Members of State Legislative Assembly, Uni.,..etc) Module
 +
* Liaison Librarian for Government Department/Agency (State Department)
 +
* Management of Massive Open Online Course (MOOC) Statewide
 +
* Management of Reference and Consultation Statistics
 +
 +
==Community Services Unit==
  
  
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==Main Functions==
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Head of Unit: [[Mohd Awis Abu Bakar]] (Assistant Librarian)<br>
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Information Services Division main function is to performs a program/function for the community where the main objectives is to educate all community for northern region of Sarawak. Information Services Division is the one the core division for Pustaka Negeri Sarawak, Miri. This division are meant to broadcast all of the needed information for all community without any hesitation. This all function being done is in line with Pustaka's mission and vision.
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Staff: '''[[Suzanna Abdullah]]''' / '''[[Norfaezan binti Abdul Jalil]]'''
  
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==Roles of Information Services Division==
 
  
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To manage & undertake the following tasks:
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* Management of [[Community Engagement Activities]]
 +
* Management of Friends of the Library (Volunteerism)
 +
* Management of Book Donation / Books Exchange
 +
* Management of [[Reading Seeds]]
 +
* Management of Library Visit
 +
* Management of Reading Campaign
 +
* Management of [[Membership Services]]
 +
* Management of Promotions
 +
* Management of Monthly Thematic Exhibitions
 +
* Management of [[Makerspace]]
 +
* Manamgent of Event Inhouse and Outdoor Programs
  
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A. Reference Services Unit
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==Library Services Unit==
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* REL
 
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* Reference Program
 
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* Information Literacy Skill Program
 
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* PANDei Program
 
  
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B. Circulation Services Unit
 
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* Bulk loan
 
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* Inter Library Loan
 
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* Counter Circulation services
 
  
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C. Community Engagement Services Unit
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Head of Unit: [[Ahmad Bin Samsudin]] (Librarian)<br>
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* Outreach Program
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Staff: '''[[Jamilah Juli]]''' / '''[[Masni Abdullah]]''' / '''[[Marilyn Anak Albert Matu]]''' / '''[[Nurjannah Tuwah]]'''
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* Budget administration
 
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* Cost allocation
 
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* Accounts payable
 
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* Payroll
 
  
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* Accounts Receivable
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* Management of Service coordinator for in house services
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* Keep and maintain financial records and reports
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* Management of Circulation Works
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* Procurement approval of purchasing or services that is less than RM20,000.00
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* [[Management of counter services]]
 +
* Management of Promotions
 +
* Management of Self Service Kiosk
 +
* Management of Counter Service Rating
 +
* Management of IS Division Filing/Forms
 +
* Management of IS Statistics
 +
* [[Inter Library Loan Services]]
 +
* [[Bulk Loan Service]]
  
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==Roles of [[Facility Management]] Unit==
 
  
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Oversees, manages and monitors the following activities:
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'''For enquiries, please contact:'''
  
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* Maintenance and repair of buildings, facilities, equipment, parks and landscape at Pustaka
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Information Services Division<br>
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* Pustaka’s assets and facilities
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Library Services Sector<br>
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* Usage of hired venues/facilities
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Pustaka Negeri Sarawak, Miri<br>
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* Housekeeping
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Jalan Kipas, Miri City Fan<br>
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* Logistics
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98000, Miri, Sarawak, Malaysia.<br>
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* Security (to ensure security and safety of employees, customers and members of the public and property in and within assigned areas in Pustaka by patrolling on foot and enforcing Pustaka’s rules and regulations)
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Phone : +60 85 422 525 (DL)<br>
 +
Fax : +60 85 414 444<br>
 +
Email : librarian@sarawak.gov.my<br>
 +
Website : www.pustaka-sarawak.com<br>
  
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== Key Performance Indicators ==
+
 
 +
== Key Performance Indicators ==  
 
<br>
 
<br>
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{| style="width: 80%"
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{| style="width: 95%"
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|-
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|- style="text-align: center"
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| style="width:25%" | <big>Statements of Objective</big>
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| style="width:25%" | <big>Statements of Objective</big> _________________________________
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| style="width:5%" |
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| style="width:3%"   |  
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| style="width:20%" | <big>Measures</big>
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| style="width:25%" | <big>Measures</big> _____________________________________
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| style="width:5%" |
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| style="width:3%"   |  
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| style="width:10%" | <big>Targets</big>
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| style="width:25%" | <big>Targets</big><br> ____________________________
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| style="width:3%" |
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| style="width:3%"   |  
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| style="width:10%" | <big>Stretch Targets</big>
 
−
|-
 
−
| style="width:25%; color:#800000" |  _______________________________
 
−
| style="width:5%" |
 
−
| style="width:20%; color:#800000" |  _____________________________________
 
−
| style="width:5%" |
 
−
| style="width:10%; color:#800000" |  __________________
 
−
| style="width:3%" |
 
−
| style="width:10%; color:#800000" |  __________________
 
−
 
 
 
|-
 
|-
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| style="width:20%" rowspan="2"|
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| style="width:25%" |
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[[File:Button03.png|15px|]]  To achieve optimum use of budget to maximize benefits and to meet all Pustaka's objectives/core business.
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* To achieve efficiency in “satisfied” on the level of customer satisfaction using “satisfied” and “dissatisfied” scale
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<br><br><br><br><br>
+
| style="width:3%"  |  
−
| style="width:5%" |
+
| style="width:25%" |
−
| style="width:20%" |
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* The percentage of customer satisfaction from Service Rating Form received per month
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[[File:Button03.png|15px|]]   (Actual expenditure/Budgeted expenditure) x 100% 
 
−
<br><br>
 
−
| style="width:5%" |
 
−
| style="width:10%" |
 
−
[[File:Button02.png|15px|]]  95%
 
−
<br><br>
 
−
<br>
 
−
| style="width:5%" |
 
−
| style="width:10%" |
 
−
[[File:Button02.png|15px|]]  100%
 
−
<br><br>
 
 
<br>
 
<br>
 +
| style="width:3%"  |
 +
| style="width:25%" |
 +
* 90%
 
|-
 
|-
−
| style="width:5%" |
+
| style="width:25%" |
−
| style="width:20%" |
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* To achieve efficiency in circulation transaction within one minute
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[[File:Button03.png|15px|]]   (Actual expenditure of current year/Current year grant received) x 100%
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| style="width:3%"  |  
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<br><br>
+
| style="width:25%" |
−
| style="width:5%" |
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* The percentage of circulation transaction within one minute per month
−
| style="width:10%" |
+
 
−
[[File:Button02.png|15px|]]  95%
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| style="width:3%"   |  
−
<br><br>
+
| style="width:25%" |
−
<br>
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* 90%
−
| style="width:5%" |
 
−
| style="width:10%" |
 
−
[[File:Button02.png|15px|]]  100%
 
−
<br><br>
 
 
<br>
 
<br>
 
|-
 
|-
−
| style="width:20%" rowspan="2"|
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| style="width:25%" |
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[[File:Button03.png|15px|]]  To achieve grade A (90-100%) in eCSA report.
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* To achieve efficiency of user’s request for Inter Library Loan (ILL) services
−
<br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>
 
−
<br><br>
 
 
<br>
 
<br>
−
| style="width:5%" |
+
| style="width:3%"   |  
−
| style="width:20%" |
+
| style="width:25%" |
−
[[File:Button03.png|15px|]]  (Number of component that comply with regulation/Total component) x 100 
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* The percentage of fulfillment of user’s request for Inter Library Loan (ILL) service within seven (7) working days per month.
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<br><br>
+
| style="width:3%"   |  
−
| style="width:5%" |
+
| style="width:18%" |
−
| style="width:10%" |
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* 80%
−
[[File:Button02.png|15px|]]  90%
 
−
<br><br>
 
 
<br>
 
<br>
−
| style="width:5%" |
 
−
| style="width:10%" |
 
−
[[File:Button02.png|15px|]]  95%
 
−
<br><br>
 
 
<br>
 
<br>
 
|-
 
|-
−
| style="width:20%" rowspan="2"|
+
| style="width:25%" |
−
[[File:Button03.png|15px|]]   To comply with the Financial Management Compliance Index.
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* To achieve efficiency in “satisfied” on the level of customer satisfaction using “satisfied” and “dissatisfied” scale
−
<br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>
+
| style="width:3%"   |  
−
<br><br>
+
| style="width:25%" |
 +
* The percentage of customer satisfaction from Service Rating Form received per month
 +
| style="width:3%"   |
 +
| style="width:18%" |
 +
* 90%.
 
<br>
 
<br>
−
| style="width:5%" |
 
−
| style="width:20%" |
 
−
[[File:Button03.png|15px|]]  (Number of component that complied/Total component of Financial Management Compliance Index) x 100 
 
−
<br><br>
 
−
| style="width:5%" |
 
−
| style="width:10%" |
 
−
[[File:Button02.png|15px|]]  80%
 
−
<br><br>
 
 
<br>
 
<br>
−
| style="width:5%" |
+
|-
−
| style="width:10%" |
+
| style="width:25%" |
−
[[File:Button02.png|15px|]]  90%
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* To achieve efficiency in ‘satisfactory’ on the level of customer satisfaction using 5-point Likert Scale (Poor to Excellent)
 +
| style="width:3%"   |  
 +
| style="width:25%" |
 +
* The percentage of customer satisfaction from Beneficiaries Satisfaction Rating Form received per month
 +
| style="width:3%"  |
 +
| style="width:18%" |
 +
* 90%.
 
<br><br>
 
<br><br>
−
<br>
+
|}
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[[Category:Sectors and Divisions in Pustaka Negeri Sarawak]] [[Category:Corporate Information]]
 
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−
 
 
−
 
 
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=Information Services Division=
 
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The Information Services Division is mainly focusing on providing services and facilities such as as reference service, circulation service and membership services. It is also responsible for promoting the services and facilities to users.
 
−
 
 
−
==Objectives:==
 
−
* To meet information needs of users more effectively and efficiently<br>
 
−
* To strengthen users’ information literacy skills and competencies<br>
 
−
* To nurture a society of life-long learners; expanding users’ learning capacities<br>
 
  
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==Scope==
 
  
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=Back-bone of Information Services Division provision and delivery:=
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[[Category:Sectors and Divisions in Pustaka Negeri Sarawak]] [[Category: Corporate Information]]
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* Reference and Referral Tasks<br>
 
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* Circulation Management<br>
 
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* Users’ Profiles Management<br>
 
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* Information Literacy & User Education<br>
 
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* Digital and Online Resources<br>
 
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=Advisory & Reference Services Unit=
 
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=Function:=
 
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* Management of reference services<br>
 
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* Management of reader advisory service<br>
 
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* Management of Pustaka Negeri Sarawak official email: librarian@sarawak.gov.my<br>
 
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* Management of reference service to external libraries<br>
 
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=Client Services and Promotional Unit=
 
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=Function:=
 
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* Management of circulation services<br>
 
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* Organizing of materials on the shelves<br>
 
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* Management of library membership (internal & external)<br>
 
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* Management of service counter personnel<br>
 
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* Management of library services promotions<br>
 
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* Management of Inter Library Loan (ILL) service<br>
 
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* Management of Inter Bulk Loans service<br>
 
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* Management of library exhibition<br>
 
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* Management of Discussion Room's reservation and photocopy service<br>
 
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== Information Literacy Unit ==
 
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These unit is in charged of the planning, implementation and monitoring of Information Literacy Programmes within and outside of Pustaka. <br><br>
 
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Currently, this Unit is managed and administered by one officer and three support staffs.<br>
 
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# [[Nurfatini Apandi]], Librarian, Head of Information Literacy Unit
 
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# Sunny Safrina Patrick Jitam, Librarian Assistant
 
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# John Nyo-em,  Librarian Assistant
 
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# Dayang Shaniza Awang Tada,  Librarian Assistant
 
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=Function:=
 
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* Management of user education classes<br>
 
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* Responsible for the planning and implementation of User Education Programme, library instruction; Information Literacy Skills, online database training and workshop, library orientation tour, Digital Literacy PANDei Program (People Accesible Network for Digital Empowerment & Inclusivity) and Family Literacy (Reading Seeds Program).<br>
 
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* To expose the library user on what type of library services, facilities and resources available in the Library<br>
 
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* To guide the library user on how they can use the library services, facilities and resources available in the library<br>
 
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* To train the library user to utilize the library resources effectively with correct methods and strategies<br>
 
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* To provide the library user with the skills for independent information seeking for their learning, teaching and research process<br>
 
−
 
 
−
For enquiries, please contact:<br>
 
−
 
 
−
Information Services Division<br>
 
−
Library Services Sector<br>
 
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PUSTAKA NEGERI SARAWAK<br>
 
−
Jalan Pustaka, Off Jalan Stadium<br>
 
−
Petra Jaya, 93050 Kuching<br>
 
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Sarawak, Malaysia.<br>
 
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Phone : +60 82 449126 (DL)<br>
 
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Fax : +60 82 449944<br>
 
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−
Email : librarian@sarawak.gov.my<br>
 
−
Website : www.pustaka-sarawak.com<br>
 

Latest revision as of 14:44, 20 October 2023

The Information Services Division serves as a gateway to knowledge and culture by providing resources and services to support literacy, education and lifelong learning. We are committed to meeting the information needs of our patrons through undertaking the following tasks:

  • Providing equitable reference assistance to users via telephone, emails, letters, in person or through the use of other communication technologies within a reasonable time frame.
  • Facilitating access to information from library resources and those available through consortium/held remotely, by locating, accessing and evaluating the required information.
  • Circulation and membership management.
  • Interlibrary loan and document delivery.
  • Providing library instructions/orientations, information and digital literacy sessions to users.
  • Promoting and marketing information resources and services.
  • Undertaking users’ survey and evaluating information usage and services rendered.
  • Supporting E-Government services and initiatives.

Head of Information Services Division: Ahmad Bin Samsudin
Head of Reference Services Unit: Ahmad Bin Samsudin
Head of Library Services Unit: Mohd Awis Abu Bakar

Objectives

  • To meet information needs of users more effectively and efficiently
  • To strengthen users’ information literacy skills and competencies
  • To nurture a society of life-long learners; expanding users’ learning capacities

Scope

Northern Region of Sarawak State including Bintulu, Miri, Baram, Limbang & Lawas.

Reference Services Unit

References-icon-png-8.png

Head of Unit: Ahmad Bin Samsudin (Librarian)
Staff: Mohamad Nizam Abang Takip / Norayah Adenan / Emmyleya anak Kayan

  • Management of Referene Enquiry Services
  • Management of Selective Dissemination of Information (SDI) Services
  • Management of Library Guide
  • Management of Information Repackaging
  • Management of e-Knowbase
  • Management of Readers Advisory Services
  • Management of Digital Inclusivity PANDei Program (People Accesible Network for Digital Empowerment and Inclusivity)
  • Management of Reference Resources (Online Database, etc.)
  • Management of Information Literacy Skills (Gov., Public, School, Members of State Legislative Assembly, Uni.,..etc) Module
  • Liaison Librarian for Government Department/Agency (State Department)
  • Management of Massive Open Online Course (MOOC) Statewide
  • Management of Reference and Consultation Statistics

Community Services Unit

Head of Unit: Mohd Awis Abu Bakar (Assistant Librarian)
Staff: Suzanna Abdullah / Norfaezan binti Abdul Jalil


  • Management of Community Engagement Activities
  • Management of Friends of the Library (Volunteerism)
  • Management of Book Donation / Books Exchange
  • Management of Reading Seeds
  • Management of Library Visit
  • Management of Reading Campaign
  • Management of Membership Services
  • Management of Promotions
  • Management of Monthly Thematic Exhibitions
  • Management of Makerspace
  • Manamgent of Event Inhouse and Outdoor Programs

Library Services Unit

Head of Unit: Ahmad Bin Samsudin (Librarian)
Staff: Jamilah Juli / Masni Abdullah / Marilyn Anak Albert Matu / Nurjannah Tuwah


For enquiries, please contact:

Information Services Division
Library Services Sector
Pustaka Negeri Sarawak, Miri
Jalan Kipas, Miri City Fan
98000, Miri, Sarawak, Malaysia.
Phone : +60 85 422 525 (DL)
Fax : +60 85 414 444
Email : librarian@sarawak.gov.my
Website : www.pustaka-sarawak.com


Key Performance Indicators


Statements of Objective _________________________________ Measures _____________________________________ Targets
____________________________
  • To achieve efficiency in “satisfied” on the level of customer satisfaction using “satisfied” and “dissatisfied” scale
  • The percentage of customer satisfaction from Service Rating Form received per month
  • 90%
  • To achieve efficiency in circulation transaction within one minute
  • The percentage of circulation transaction within one minute per month
  • 90%


  • To achieve efficiency of user’s request for Inter Library Loan (ILL) services
  • The percentage of fulfillment of user’s request for Inter Library Loan (ILL) service within seven (7) working days per month.
  • 80%



  • To achieve efficiency in “satisfied” on the level of customer satisfaction using “satisfied” and “dissatisfied” scale
  • The percentage of customer satisfaction from Service Rating Form received per month
  • 90%.



  • To achieve efficiency in ‘satisfactory’ on the level of customer satisfaction using 5-point Likert Scale (Poor to Excellent)
  • The percentage of customer satisfaction from Beneficiaries Satisfaction Rating Form received per month
  • 90%.



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