Difference between revisions of "Enhancement of ICT Systems"
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Revision as of 10:38, 23 August 2019
Enhancement of ICT Systems
Purpose
This procedure is to ensure that processes of requests for Information and
Communication Technology (ICT) Application System enhancement is attended to
in timely manner in order to maintain the business efficiency and effectiveness.
Scope
This procedure is applicable to the following aspects of enhancement request:
a) Establishment of new/additional features, module etc.
b) Application for additional user access account.
c) Broadcasting of announcement for programs activities.
Process
1.0 Receive ICT Enhancement Request
1.1 Whenever there is an enhancement requested to any of the ICT Application
System in the office, the ICT Technician shall refer to the relevant parties by
submitting the required form as follows.
1.1.1 Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement
of;
| No.1 | Request | Form |
|---|---|---|
| 1. | Setting up additional and hanging of
user access account in ANGKASA Library Management System. |
ANGKASA User Access Request Form (UAR) |
| 2. | New/additional access account or
intranet, printer, photocopier, server. |
ICT Service Form (ISF) |
1.1.2 Refer to ICT Technician at SAINS for enhancement of:
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