Corporate Communications Division

History

Corporate Communications Division is division under Corporate Management (CM) Sector. It was called the Human Resource Development & Quality (HRDQ) Division and Marketing & Public Relation Unit before. It consist of three (3) main units which are Quality Unit , Communication Unit and Registry Unit.

Current Staff

Administrative Officer, Head of Corporate Communication Division: Cik Syeeida Hj Ali Husien

Assistant Administrative Officer, Head of Communication Unit: Puan Siti Khairunnisa Rosli

Office Secretary : Head of Registry Unit : Puan Nur Ashikin Ahmad

Office Secretary: Cik Nur Xyalihin Jamel

Assistant Administration: Puan Norzihan Abdullah

Assistant Administration: Encik Cyprian Eldred Rossem

Former Staff

Administrative Officer : Cik Victoria Jonathan

Administrative Officer : Puan Suria Sonia Ahip Abdullah

Assistant Administrative Officer, Head of Quality Unit: Encik Mohd Nazari Bin Razali

Assistant Administrative Officer : Puan Anita Haji Hamdan

Assistant Administration: Encik Mohamad Lokman Bin Hamzah

Quality Unit

a) Implement, manage, maintain and enhance the Quality Management System of Pustaka Negeri Sarawak.

b) Secretariat to Innovation Steering Committee in initiating, developing, implementing and maintaining the existing Quality initiatives in library such as:

• Innovative, Creative Circle (ICC)
• Innovation Day
• Quality Environment (5S)
• Occupational Safety & Health (OSH)
• Innovative Customer Feedback
• Innovation Audit
• Key Focus Activity (KFA)

c) As secretariat whenever the library participates in quality awards such as Chief Minister's Quality Awards and/or other similar quality awards.

Communications Unit

a) Promotes Pustaka Negeri Sarawak's services and activities through various media and platforms which include:

• Customer Day
• Exhibitions
• Brochures, banner, fishtails, buntings and souvenirs
• Corporate Intranet, Pustaka website, plasma screen and customer news board
• In-house publications such as annual reports, newsletter and happenings and etc
• Public relations and enhancing ties with local media / counterpart to cover events / functions of the library
• Management of customer feedback
• Coordinate official visits to the library
• Coordinate monthly staff assembly

Registry Unit

Management of office registry and reception counter.

Key Performance Indicators

Statements of Objective _________________________________		Measures _____________________________________		Targets _______________________
To achieve the efficiency and effectiveness in managing of Management Review Meeting.		Number of Management Review Meeting conducted.		1 Management Review Meeting per year
Customer complaint(s) shall be acknowledged within one working day upon receipt by PRO		Number of working days to acknowledged complaints received.		1 working day
All completed customer complaint routing forms (CCRF) shall be returned to PRO by pertinent Head of Sector, Head of Division, Head of Unit or any designated officer within 7 working days from the issue date.		Number of working days to take action on complaint received.		7 working day.
To identify the effectiveness of external customer satisfaction on Pustaka’s services.		Percentage of customer satisfaction.		70%.