Maintenance, Pustaka Negeri Sarawak

Maintenance

Maintenance is the process of keeping something in a proper and good condition by regular checking on property, machinery, equipment, park, facility, building and do repairs to avoid breakdown.

The process of preserving a condition or situation or the state of being preserved.

Types of Maintenance In Pustaka Negeri Sarawak

There are two (2) types of maintenance.
1. Seheduled Maintenance of Building Facilities, Park and Equipment
2. Corrective Maintenance of Building Facilities, Park and Equipment

1. Scheduled Maintenance of Building Facilities, Park and Equipment

1.1 Scheduled maintenance
A planned preventive routine maintenance to prevent unnecessary damage to the property, machinery, equipment, park, facility and building, to optimise performance, to avoid breakdowns and down-time and to ensure continued compliance with statutory and organization requirements.

1.2 Pelan Penyelenggaraan
The schedule is to be prepared in December or before the coming year. The technician shall identify the maintenance work and engage a relevant contractor to perform the maintenance work.

1.3 Implementation of Scheduled Maintenance – In-House
The Assistant Engineer (JA29) shall do the maintenance work according to Pelan Penyelenggaraan.

• If the JA29 is unable to complete the task due to the complexity of maintenance work, refer process 3.0.
• Supervisor shall verify and endorse the maintenance work by the JA29 via the appropriate forms upon completion.
  

1.4 Implementation of Scheduled Maintenance – Outsourced
The Assistant Engineer (JA29) shall identify the maintenance work and engage a relevant contractor to perform the work.

• The JA29 shall verify the completion of maintenance work. :*If the work done is not satisfactory, the JA29 shall notify contractor to redo the maintenance work.
  
• The Supervisor shall endorse the Borang Pengesahan Kerja before endorsement of invoice by JA29.
  

2. Corrective Maintenance of Building Facilities, Park and Equipment

Corrective maintenance is work carried out to restore property, machinery, equipment, park, facility and building to a satisfactory condition and proper working order after failure/problem has occurred. It may refer to maintenance due to a breakdown.

Request for Corrective Maintenance Whenever there is a complaint about building, facilities, equipments or parks, received via;

a) Email
b) Telephone
c) Instant messenger
d) Letter
e) Verbal
f) Customer Complaint Routing Form (CCRF)

The technician shall carried out the Inspection to determine the cause of the problem after receiving the complaint within two (2) working days.

The technician shall then rectify the problem and complete the work within three (3) working days.

Should the failure/problem cannot be rectified or solved the technician shall engage relevant contractor to rectify the problem.

Out-sourcing of Rectification Work

• The JA29 shall identify the rectification work and engage relevant contractor to perform the work.

• The JA29 shall check the work done by contractor.

• If the work done is not satisfactory, the JA29 shall notify the contractor to re-do the rectification work.

• If the work done is satisfactory, the JA29 shall certify the work

• The Supervisor shall verify the work and shall endorse invoice for payment