Difference between revisions of "ICT Infrastructure Division"

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The Infrastructure ICT is a division under [[Pistaka Institute]]. It was under the [[Information and Communications Technology Sector]] until 30 April 2022.
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The Infrastructure ICT is a division under [[Pustaka Institute]]. It was under the [[ICT Sector|Information and Communications Technology Sector]] until 30 April 2022.
  
 
== Main Functions ==
 
== Main Functions ==
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{| style="float:left; margin-right: 5px"
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| [[File:puspa7.png|300px|thumb|<center>ICT Sector in 2019</center>]]
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a) Manages and administers Pustaka´s ICT systems.<br>
 
a) Manages and administers Pustaka´s ICT systems.<br>
 
b) Provides ICT support and backup services to business operating units in Pustaka.<br>
 
b) Provides ICT support and backup services to business operating units in Pustaka.<br>
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== Current Staff ==
 
== Current Staff ==
1) Librarian, Head of Infrastructure ICT Division:Puan [[Puspa Diana]] (2017 -)<br>  
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1) [[Puspa Diana]] - <small>Head of Division</small><br>  
2) Librarian Assistant : Puan [[Freda Padel]]<br>
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2) [[Freda Padel]] - <small>Staff</small><br>
3) IT Technician : Encik [[Tonny Sherben]]<br>
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3) [[Tonny Sherben]] - <small>ICT Technician</small><br>
4) IT Technician : Encik [[Sukaimi Bujang]]<br>
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4) [[Bryan Christhanson]] - <small>ICT Technician</small><br>
5) IT Technician : Encik [[Noor Azam Syah (SRR)]]<br>
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5) [[Sukaimi Bujang]] - <small>SRR ICT Technician</small><br>
  
== Key Performance Indicators ==  
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== Key Performance Indicators ==
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<br>
 
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Latest revision as of 15:17, 11 July 2024

The Infrastructure ICT is a division under Pustaka Institute. It was under the Information and Communications Technology Sector until 30 April 2022.

Main Functions

ICT Sector in 2019

a) Manages and administers Pustaka´s ICT systems.
b) Provides ICT support and backup services to business operating units in Pustaka.
c) Monitors the performance of the ICT systems in Pustaka.
d) Reviews and reengineers Pustaka´s ICT systems.
e) Maintains, enhances and upgrades state-wide public libraries’ ICT systems.
f) Manages, administers and coordinates ICT development projects and initiatives.

Current Staff

1) Puspa Diana - Head of Division
2) Freda Padel - Staff
3) Tonny Sherben - ICT Technician
4) Bryan Christhanson - ICT Technician
5) Sukaimi Bujang - SRR ICT Technician

Key Performance Indicators


Statements of Objective KPI Targets
  • To ensure the efficiency of Pustaka Negeri Sarawak’s ICT application and hardware services.
  • To ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness
  • To minimize delay in communication and processing of work.
  • The number of preventive maintenance completed
  • The number of completed request of ICT Application System enhancement to be processed.
  • The number of completed troubleshooting in a month
  • Monthly
  • Within 5 working days
  • within 5 working days