Difference between revisions of "Enhancement of ICT Systems"

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(Process)
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System in the office, the ICT Technician shall refer to the relevant parties by
 
System in the office, the ICT Technician shall refer to the relevant parties by
 
submitting the required form as follows.<br>
 
submitting the required form as follows.<br>
1.1.1 Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement
+
<br>1.1.1 Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement of;
of;<br>
 
 
{| class="wikitable"
 
{| class="wikitable"
|+ Caption: example table
+
<br>
 
|-
 
|-
 
! No.1
 
! No.1
Line 24: Line 23:
 
|-
 
|-
 
| 1.
 
| 1.
| Setting up additional and hanging of
+
| Setting up additional and hanging of user access account in ANGKASA Library Management System.
user access account in ANGKASA
+
| ANGKASA User Access Request Form (UAR)
Library Management System.
 
| ANGKASA User
 
Access Request Form
 
(UAR)
 
  
 
|-
 
|-
| row2cell1
+
| 2.
| row2cell2
+
| New/additional access account or intranet, printer, photocopier, server.
| row2cell3
+
| ICT Service Form (ISF)
 
|}
 
|}
No. Request Form
+
 
1. Setting up additional and hanging of
 
user access account in ANGKASA
 
Library Management System.
 
ANGKASA User
 
Access Request Form
 
(UAR)
 
2. New/additional access account or
 
intranet, printer, photocopier, server.
 
ICT Service Form (ISF)
 
 
1.1.2 Refer to ICT Technician at SAINS for enhancement of:
 
1.1.2 Refer to ICT Technician at SAINS for enhancement of:
No. Request Form
+
 
1. New/additional features and module
+
 
in ANGKASA Library Management
+
{| class="wikitable"
System.
+
|-
2. Broadcasting of announcement for
+
! No.
programs/activities.
+
! Request
3. New access account for ANGKASA
+
! Form
Library Management System.
+
 
Service Request Form
+
|-
for ANGKASA Library
+
| 1.
Management System
+
| New/additional features and module in ANGKASA Library Management System.
(SRF)
+
| Service Request Form for ANGKASA Library Management System (SRF)
4. New account for email, Sarawaknet
+
 
and internet.
+
|-
5. New access accounts for ICT
+
| 2.
application systems e.g. PROACTS,
+
| Broadcasting of announcement for programs/activities.
WAS Application System, HRPays,
+
| Service Request Form for ANGKASA Library Management System (SRF)
StAFS Accounting System etc.
+
 
System Account
+
|-
Request Form (SAR)
+
| 3.
 +
| New access account for ANGKASA Library Management System.  
 +
| Service Request Form for ANGKASA Library Management System (SRF)
 +
 
 +
|-
 +
| 4.
 +
| New account for email, Sarawaknet and internet.
 +
| System Account Request Form (SAR)
 +
 
 +
|-
 +
| 5.
 +
| New access accounts for ICT application systems e.g. PROACTS, <br>WAS Application System, HRPays,StAFS Accounting System etc.
 +
| System Account Request Form (SAR)
 +
 
 +
|-
 +
| 6.
 +
|  New/additional features and module for ICT Application System e.g. <br>PROACTS, WAW Application System, HRPays, StAFS Accounting System etc.
 +
| Change Request Form (CRF)
 +
|}

Latest revision as of 11:15, 23 August 2019

Enhancement of ICT Systems

Purpose

This procedure is to ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness. Scope
This procedure is applicable to the following aspects of enhancement request:
a) Establishment of new/additional features, module etc.
b) Application for additional user access account.
c) Broadcasting of announcement for programs activities.

Process

1.0 Receive ICT Enhancement Request
1.1 Whenever there is an enhancement requested to any of the ICT Application System in the office, the ICT Technician shall refer to the relevant parties by submitting the required form as follows.

1.1.1 Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement of;


No.1 Request Form
1. Setting up additional and hanging of user access account in ANGKASA Library Management System. ANGKASA User Access Request Form (UAR)
2. New/additional access account or intranet, printer, photocopier, server. ICT Service Form (ISF)

1.1.2 Refer to ICT Technician at SAINS for enhancement of:


No. Request Form
1. New/additional features and module in ANGKASA Library Management System. Service Request Form for ANGKASA Library Management System (SRF)
2. Broadcasting of announcement for programs/activities. Service Request Form for ANGKASA Library Management System (SRF)
3. New access account for ANGKASA Library Management System. Service Request Form for ANGKASA Library Management System (SRF)
4. New account for email, Sarawaknet and internet. System Account Request Form (SAR)
5. New access accounts for ICT application systems e.g. PROACTS,
WAS Application System, HRPays,StAFS Accounting System etc.
System Account Request Form (SAR)
6. New/additional features and module for ICT Application System e.g.
PROACTS, WAW Application System, HRPays, StAFS Accounting System etc.
Change Request Form (CRF)