Difference between revisions of "Membership Management"

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Purpose
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== Introduction ==
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This procedure shall ensure the management of membership is done systematically
 
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and in accordance with the approved procedure to support Quality Management
 
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System.
 
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Scope
 
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This procedure applies to the management of membership at Pustaka Negeri
 
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Sarawak as follow:
 
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a) Member Management Module, Library Management System (ANGKA.SA2).
 
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b) Manual registration during offline.
 
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1.0 Membership Registration
 
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1.1 For onsite registration the user shall register at dedicated Registration Terminal.
 
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1.1.1 Upon completion of registration, the user shall approach the service
 
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counter for membership activation.
 
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1.1.2 The Librarian Assistant (LA) or Designated Officer (DO) shall request for
 
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the user identification document for verification of membership status.
 
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1.1.3 Upon completion of verification, the LA or other DO shall issue the
 
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registration receipt.
 
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1.2 For manual registration, the user shall fill in Borang Pendaftaran Keahlian when
 
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below situation occur:
 
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a) Server down.
 
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b) No internet access.
 
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1.2.1 Upon completing the Borang Pendaftaran Keahlian, the LA or other DO
 
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shall key in data into Member Management Module within fourteen (14)
 
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working days.
 
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1.3 Upon completion of membership registration, the LA or other DO shall brief and
 
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advise the user to fill in the Library Services Rating Form. Refer to GL-IS-01 –
 
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Handling of Services Rating Form.
 
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2.0 Renewal or Update of Membership Account
 
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2.1 When a user membership account almost expires (30 days before the expiry
 
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date), the user shall be notified automatically via system-generated e-mail or
 
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short messaging service (SMS).
 
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2.2 Whenever a user requests to renew his membership account, the LA or other
 
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DO shall update his membership profile accordingly.
 
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QP-IS-01 Membership Management
 
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Online copy of this documented information is the latest
 
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Document No. : QP-IS-01 3
 
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Revision No. : 2
 
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Effective Date : 1
 
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st November 2018
 
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2.2.1 If the user’s account is still active, proceed to Section 1.3 in these
 
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procedures.
 
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2.2.2 If the user’s account has been deactivated due to unpaid fines, the LA or
 
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other DO shall advise the user to settle all of his fines. Proceed to
 
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Section 2.3 of this procedure.
 
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2.2.3 If the user refuses to pay his fines, this process ends here.
 
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2.3 After the user’s membership has been updated, the LA or other DO shall collect
 
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payment for fines from the user, reactivate his membership via ANGKA.SA2
 
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and issue receipt.
 
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2.4 Whenever a user requests to renew his membership account via LibraryNet
 
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Account, the DO shall receive notification email to approve the renewal request.
 
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3.0 Control of Documented Information
 
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3.1 After the establishment of the Borang Pendaftaran Keahlian during offline
 
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service, The Librarian or DO shall keep the document at Membership File
 
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(Offline Service) and keep the file in the Information Services Division.
 
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3.1.1 The Membership File (Offline Service) shall be categorized as “Open”
 
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document and can be accessed by every staff.
 
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3.1.2 Documented information generated as a result of membership service
 
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during offline shall be retained for a period of one (1) years from the date
 
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of its creations.
 
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4.0 Disposal of Documented Information
 
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4.1 Documented information generated as a result of membership service during
 
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offline shall be disposed in accordance with Pustaka Negeri Sarawak records
 
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management regulations and practice.
 
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Annex
 
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a) Information Services Rating Form
 
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b) Borang Pendaftaran Keahlian
 
  
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The Membership Management is under the purview of Information Services Division mainly deals with library membership. Membership is FREE for all from age 4 years old and above.
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<br>
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===How to become a Pustaka Negeri Sarawak member?===
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<br>
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# Please be informed that Pustaka Negeri Sarawak is now implementing Sarawak ID,  a single online identity that provides you a simpler, easier and more secure access to Sarawak Government digital services.
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# Fill in a membership application form at the Registration Terminal at Multi Media GaleriTM (MMG).
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# Online membership application form can be filled via this link https://sarawakid.sarawak.gov.my/web/ssov1/signup/ <br>
  
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===Membership card===
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<br>
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# Library member of Malaysian citizenship will be using their identity card as the membership card.
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# Library member of non-Malaysian citizenship will be using their passport as the membership card.
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<br>
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===Member Log In===
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<br>
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Click here (https://pustaka.librarynet.com.my/Angka.sa2/PUSTAKA/OpacBasicSearch.htm) to log in to your account.
  
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[[Category:Information Services Division]]
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Click here (https://www.youtube.com/watch?v=evE-rnfydQg) to watch the membership registration tutorial video.
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[[Category:Information Services]]

Latest revision as of 10:54, 27 June 2023

Introduction

The Membership Management is under the purview of Information Services Division mainly deals with library membership. Membership is FREE for all from age 4 years old and above.

How to become a Pustaka Negeri Sarawak member?


  1. Please be informed that Pustaka Negeri Sarawak is now implementing Sarawak ID, a single online identity that provides you a simpler, easier and more secure access to Sarawak Government digital services.
  2. Fill in a membership application form at the Registration Terminal at Multi Media GaleriTM (MMG).
  3. Online membership application form can be filled via this link https://sarawakid.sarawak.gov.my/web/ssov1/signup/

Membership card


  1. Library member of Malaysian citizenship will be using their identity card as the membership card.
  2. Library member of non-Malaysian citizenship will be using their passport as the membership card.


Member Log In


Click here (https://pustaka.librarynet.com.my/Angka.sa2/PUSTAKA/OpacBasicSearch.htm) to log in to your account.

Click here (https://www.youtube.com/watch?v=evE-rnfydQg) to watch the membership registration tutorial video.

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