Difference between revisions of "The Library's Quality Journey"
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| + | The Library has embarked on various quality initiatives to achieve continuous improvement in its service delivery, this is achieved through the Quality Division’s coordinating efforts. The strong customer orientation has been and will remain the main focus in the quality programmes. The Library did regular surveys, reviewed customer feedback (oral and written) and developed marketing strategies for our services using robust and quality mechanisms. The survey and research were done together with Universiti Technologi MARA and Universiti Malaysia Sarawak. After analysing all the feedbacks, appropriate actions were taken. | ||
| − | + | ==Our Quality Journey since 2000 - 2014[[Quality Initiatives and Programs]]== | |
| − | + | Sarawak State Library implements total quality management system (TQM) according to guidelines given by MAMPU, through <ref>PKPA 1/1992: Panduan Pengurusan Kualiti Menyeluruh (TQM) bagi Perkhidmatan Awam https://www.mampu.gov.my/ms/pekeliling/category/53-1992</ref>. In the early years of its operation, the Library implemented TQM by setting up a committee called Quality Steering Committee. However, since the year 2000 it has been called as the Innovation Steering (i-Steering) Committee . This committee is headed by the CEO who chairs this Committee with all the Sector Heads as permanent members and other senior officers. | |
| − | + | Working committees were then formed to lead the various quality initiatives under the steering committee which includes; | |
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| + | *Innovation Suggestion and Slogan | ||
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| + | *Awards | ||
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| + | *MS ISO 9001:2015 | ||
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| + | *Innovation Customer Feedback | ||
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| + | *Quality Environment Management (5S) | ||
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| + | *Innovative, Creative Circle (ICC) | ||
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| + | *Key Focus Activities (KFA) | ||
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| + | *Occupational Safety and Health (OSH) | ||
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| + | *Innovation Audit | ||
| + | |||
| + | *Integrity | ||
| + | |||
| + | *Innovation Day | ||
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The various working committees plan and execute their programs annually. The steering committee meets at least twice a year to plan and monitor all quality initiatives and programmes according to schedule every year. To ensure that we meet our ever-changing customers’ preferences and our service delivery is on par with the industry standards, a quality management system was introduced. Pustaka was first certified under MS ISO 9001:2000 in 2007 and thereafter migration to version 2008 took place in 2009 and was subsequently certified under MS ISO 9001:2008 on 31 January 2010. | The various working committees plan and execute their programs annually. The steering committee meets at least twice a year to plan and monitor all quality initiatives and programmes according to schedule every year. To ensure that we meet our ever-changing customers’ preferences and our service delivery is on par with the industry standards, a quality management system was introduced. Pustaka was first certified under MS ISO 9001:2000 in 2007 and thereafter migration to version 2008 took place in 2009 and was subsequently certified under MS ISO 9001:2008 on 31 January 2010. | ||
| + | |||
| + | ==References== | ||
Latest revision as of 14:48, 13 March 2020
The Quality Management System
The Library has embarked on various quality initiatives to achieve continuous improvement in its service delivery, this is achieved through the Quality Division’s coordinating efforts. The strong customer orientation has been and will remain the main focus in the quality programmes. The Library did regular surveys, reviewed customer feedback (oral and written) and developed marketing strategies for our services using robust and quality mechanisms. The survey and research were done together with Universiti Technologi MARA and Universiti Malaysia Sarawak. After analysing all the feedbacks, appropriate actions were taken.
Our Quality Journey since 2000 - 2014Quality Initiatives and Programs
Sarawak State Library implements total quality management system (TQM) according to guidelines given by MAMPU, through [1]. In the early years of its operation, the Library implemented TQM by setting up a committee called Quality Steering Committee. However, since the year 2000 it has been called as the Innovation Steering (i-Steering) Committee . This committee is headed by the CEO who chairs this Committee with all the Sector Heads as permanent members and other senior officers.
Working committees were then formed to lead the various quality initiatives under the steering committee which includes;
- Innovation Suggestion and Slogan
- Awards
- MS ISO 9001:2015
- Innovation Customer Feedback
- Quality Environment Management (5S)
- Innovative, Creative Circle (ICC)
- Key Focus Activities (KFA)
- Occupational Safety and Health (OSH)
- Innovation Audit
- Integrity
- Innovation Day
The various working committees plan and execute their programs annually. The steering committee meets at least twice a year to plan and monitor all quality initiatives and programmes according to schedule every year. To ensure that we meet our ever-changing customers’ preferences and our service delivery is on par with the industry standards, a quality management system was introduced. Pustaka was first certified under MS ISO 9001:2000 in 2007 and thereafter migration to version 2008 took place in 2009 and was subsequently certified under MS ISO 9001:2008 on 31 January 2010.
References
- ↑ PKPA 1/1992: Panduan Pengurusan Kualiti Menyeluruh (TQM) bagi Perkhidmatan Awam https://www.mampu.gov.my/ms/pekeliling/category/53-1992
