Difference between revisions of "ICT Infrastructure Division"

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(Created page with " ==Main Functions== # Provide management of Pustaka´s ICT system # Provide ICT operation, support and backup services to other departments/sections of Pustaka # Develop, impl...")
 
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The Infrastructure ICT is a division under [[Pustaka Institute]]. It was under the [[ICT Sector|Information and Communications Technology Sector]] until 30 April 2022.
  
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==Main Functions==
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== Main Functions ==
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# Provide management of Pustaka´s ICT system
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{| style="float:left; margin-right: 5px"
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# Provide ICT operation, support and backup services to other departments/sections of Pustaka
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| [[File:puspa7.png|300px|thumb|<center>ICT Sector in 2019</center>]]
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# Develop, implement, enhance and maintain Pustaka´s and other web sites
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|}
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# Assess, evaluate and reengineer Pustaka´s ICT system
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a) Manages and administers Pustaka´s ICT systems.<br>
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# Maintain, enhance and upgrade Pustaka´s ICT system and other libraries state-wide
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b) Provides ICT support and backup services to business operating units in Pustaka.<br>
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# Research and development relating to Library ICT system to further enhance Pustaka´s system
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c) Monitors the performance of the ICT systems in Pustaka.<br>
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# Coordinate all on-site and off-site ICT projects (Library development)
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d) Reviews and reengineers Pustaka´s ICT systems.<br>
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e) Maintains, enhances and upgrades state-wide public libraries’ ICT systems.<br>
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f) Manages, administers and coordinates ICT development projects and initiatives.<br>
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== Current Staff ==
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1) [[Puspa Diana]] - <small>Head of Division</small><br>
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2) [[Freda Padel]] - <small>Staff</small><br>
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3) [[Tonny Sherben]] - <small>ICT Technician</small><br>
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4) [[Bryan Christhanson]] - <small>ICT Technician</small><br>
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5) [[Sukaimi Bujang]] - <small>SRR ICT Technician</small><br>
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== Key Performance Indicators ==
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<br>
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{| style="width:86%"
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|-
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| style="width:20%; text-align:center; background-color:#dedede"| <big>Statements of Objective</big>
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| style="width:2%"|
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| style="width:20%; text-align:center; background-color:#dedede"| <big>KPI</big>
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| style="width:2%"|
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| style="width:20%; text-align:center; background-color:#dedede"| <big>Targets</big>
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| style="width:2%"|
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|-
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| style="width:20%; background-color:#eeeeee"|
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* To ensure the efficiency of Pustaka Negeri Sarawak’s ICT application and hardware services.
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* To ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness
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* To minimize delay in communication and processing of work.
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| style="width:2%"|
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| style="width:20%; background-color:#eeeeee"|
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* The number of preventive maintenance completed
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* The number of completed request of ICT Application System enhancement to be processed.
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* The number of completed troubleshooting in a month
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| style="width:2%"|
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| style="width:20%; background-color:#eeeeee"|
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* Monthly
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* Within 5 working days
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* within 5 working days
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|}
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[[Category:Sectors and Divisions in Pustaka Negeri Sarawak]] [[Category:Corporate Information]]

Latest revision as of 15:17, 11 July 2024

The Infrastructure ICT is a division under Pustaka Institute. It was under the Information and Communications Technology Sector until 30 April 2022.

Main Functions

ICT Sector in 2019

a) Manages and administers Pustaka´s ICT systems.
b) Provides ICT support and backup services to business operating units in Pustaka.
c) Monitors the performance of the ICT systems in Pustaka.
d) Reviews and reengineers Pustaka´s ICT systems.
e) Maintains, enhances and upgrades state-wide public libraries’ ICT systems.
f) Manages, administers and coordinates ICT development projects and initiatives.

Current Staff

1) Puspa Diana - Head of Division
2) Freda Padel - Staff
3) Tonny Sherben - ICT Technician
4) Bryan Christhanson - ICT Technician
5) Sukaimi Bujang - SRR ICT Technician

Key Performance Indicators


Statements of Objective KPI Targets
  • To ensure the efficiency of Pustaka Negeri Sarawak’s ICT application and hardware services.
  • To ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness
  • To minimize delay in communication and processing of work.
  • The number of preventive maintenance completed
  • The number of completed request of ICT Application System enhancement to be processed.
  • The number of completed troubleshooting in a month
  • Monthly
  • Within 5 working days
  • within 5 working days
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