Difference between revisions of "Membership Management"

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===Purpose===
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== Introduction ==
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This procedure shall ensure the management of membership is done systematically
 
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and in accordance with the approved procedure to support Quality Management
 
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System.
 
  
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===Scope===
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The Membership Management is under the purview of Information Services Division mainly deals with library membership. Membership is FREE for all from age 4 years old and above.
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This procedure applies to the management of membership at Pustaka Negeri Sarawak as follow:<br>
 
 
<br>
 
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a) Member Management Module, Library Management System (ANGKA.SA2).<br>
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===How to become a Pustaka Negeri Sarawak member?===
 
<br>
 
<br>
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b) Manual registration during offline.<br>
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# Please be informed that Pustaka Negeri Sarawak is now implementing Sarawak ID, a single online identity that provides you a simpler, easier and more secure access to Sarawak Government digital services.  
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:'''1.0 Membership Registration'''
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# Fill in a membership application form at the Registration Terminal at Multi Media GaleriTM (MMG).
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:1.1 For onsite registration the user shall register at dedicated Registration Terminal.
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# Online membership application form can be filled via this link https://sarawakid.sarawak.gov.my/web/ssov1/signup/ <br>
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::1.1.1 Upon completion of registration, the user shall approach the service counter for membership activation.
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::1.1.2 The Librarian Assistant (LA) or Designated Officer (DO) shall request for the user identification document for verification of membership status.
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===Membership card===
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::1.1.3 Upon completion of verification, the LA or other DO shall issue the registration receipt.
 
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:1.2 For manual registration, the user shall fill in Borang Pendaftaran Keahlian when below situation occur:
 
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:a) Server down.
 
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:b) No internet access.
 
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::1.2.1 Upon completing the Borang Pendaftaran Keahlian, the LA or other DO shall key in data into Member Management Module within fourteen(14)
 
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::::working days.
 
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:1.3 Upon completion of membership registration, the LA or other DO shall brief and advise the user to fill in the Library Services Rating Form.<br>  
 
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:*Refer to GL-IS-01 – Handling of Services Rating Form.
 
 
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:'''2.0 Renewal or Update of Membership Account'''
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# Library member of Malaysian citizenship will be using their identity card as the membership card.  
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::2.1 When a user membership account almost expires (30 days before the expiry date), the user shall be notified automatically via system-generated e-mail or short messaging service (SMS).
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# Library member of non-Malaysian citizenship will be using their passport as the membership card.
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::2.2 Whenever a user requests to renew his membership account, the LA or other DO shall update his membership profile accordingly.
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:::2.2.1 If the user’s account is still active, proceed to Section 1.3 in these procedures.
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===Member Log In===
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:::2.2.2 If the user’s account has been deactivated due to unpaid fines, the LA or other DO shall advise the user to settle all of his fines. Proceed to Section 2.3 of this procedure.
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:::2.2.3 If the user refuses to pay his fines, this process ends here.
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Click here (https://pustaka.librarynet.com.my/Angka.sa2/PUSTAKA/OpacBasicSearch.htm) to log in to your account.
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::2.3 After the user’s membership has been updated, the LA or other DO shall collect payment for fines from the user, reactivate his membership via ANGKA.SA2 and issue receipt.
 
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::2.4 Whenever a user requests to renew his membership account via LibraryNet Account, the DO shall receive notification email to approve the renewal request.
 
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:'''3.0 Control of Documented Information'''
 
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::3.1 After the establishment of the Borang Pendaftaran Keahlian during offline service, The Librarian or DO shall keep the document at Membership File(Offline Service) and keep the file in the Information Services Division.
 
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:::3.1.1 The Membership File (Offline Service) shall be categorized as “Open”document and can be accessed by every staff.
 
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:::3.1.2 Documented information generated as a result of membership service during offline shall be retained for a period of one (1) years from the date of its creations.
 
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:'''4.0 Disposal of Documented Information'''
 
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::4.1 Documented information generated as a result of membership service during offline shall be disposed in accordance with Pustaka Negeri Sarawak records management regulations and practice.
 
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===Annex===
 
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a) Information Services Rating Form<br>
 
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b) Borang Pendaftaran Keahlian
 
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'''''QP-IS-01 Membership Management<br>'''
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Click here (https://www.youtube.com/watch?v=evE-rnfydQg) to watch the membership registration tutorial video.  
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''Online copy of this documented information is the latest''<br>
 
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''Document No. : QP-IS-01''<br>
 
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''Revision No. : 2''<br>
 
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''Effective Date : 1st November 2018''<br>''
 
  
 
[[Category:Information Services]]
 
[[Category:Information Services]]

Latest revision as of 10:54, 27 June 2023

Introduction

The Membership Management is under the purview of Information Services Division mainly deals with library membership. Membership is FREE for all from age 4 years old and above.

How to become a Pustaka Negeri Sarawak member?


  1. Please be informed that Pustaka Negeri Sarawak is now implementing Sarawak ID, a single online identity that provides you a simpler, easier and more secure access to Sarawak Government digital services.
  2. Fill in a membership application form at the Registration Terminal at Multi Media GaleriTM (MMG).
  3. Online membership application form can be filled via this link https://sarawakid.sarawak.gov.my/web/ssov1/signup/

Membership card


  1. Library member of Malaysian citizenship will be using their identity card as the membership card.
  2. Library member of non-Malaysian citizenship will be using their passport as the membership card.


Member Log In


Click here (https://pustaka.librarynet.com.my/Angka.sa2/PUSTAKA/OpacBasicSearch.htm) to log in to your account.

Click here (https://www.youtube.com/watch?v=evE-rnfydQg) to watch the membership registration tutorial video.

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