Pustaka Advisory and Consultancy Services

Pustaka Advisory and Consultancy Services or PACS are consorted services provided by Pustaka for all categories of users, from government agencies to non-governmental organisations to private individuals. These services range from professional advices on the setting up of a library; consultation services on the management of information resources; the general administration of the library; and training of library staff. The main coordinator of these services is the Innovation and Sustainability Division.

The Workflow

1) Whenever the Chief Executive Officer receives request for PACS via the Registry, she will pass it to the Innovation and Sustainability Division (I&S Division).
2) Innovation and Sustainability Division notifies the requestor and examines the request to decide the type of request.

Programs and activities		a) I&S Division routes the request to the Community Engagement Services Division (CES Division). b) CES Division meets the requestor to determine detail requirements. c) CES Division defines the programs or activities based on requirements. d) CES Division schedules the defined programs or activities. e) CES Division notifies the requestor about the scheduled programs or activities. f) CES Division implements the scheduled programs or activities. g) CES Division gathers customers’ feedbacks via PACS Satisfaction Rating Forms. h) CES Division passes the PACS Satisfaction Rating Forms to I&S Division.
Library Setup		a) I&S Division conducts site study to determine requirements. b) I&S Division draws recommendations and suggestions. c) I&S Division meets the requestor to explain recommendations and suggestions. d) I&S Division monitors the implementation of the recommended setup. e) I&S Division gathers customers’ feedbacks via PACS Satisfaction Rating Forms.
Information Resources		a) I&S Division routes the request to the Information Services Division, Kuching (IS Division). b) IS Division meets the requestor to determine requirements. c) IS Division informs the requestor the TOR of the bulk loan. IS Division cancels the request and inform I&S Division about the cancellation. IS Division selects suitable information resources based on requirements. d) IS Divisionnotifies the requestor about the planned delivery. e) IS Division delivers the information resources. f) IS Division gathers customers’ feedbacks via PACS Satisfaction Rating Forms. g) IS Division passes the PACS Satisfaction Rating Forms to I&S Division.
Organisation of Library Materials		a) I&S Division routes the request to the Technical Services Division, Kuching (TS Division). b) TS Division meets the requestor to determine detail requirements. c) TS Division defines trainings based on requirements. d) TS Division informs HR Division to make arrangement for trainings. e) TS Division conducts the trainings. f) TS Division gathers customers’ feedbacks via PACS Satisfaction Rating Forms. g) TS Division passes the PACS Satisfaction Rating Forms to I&S Division.

The Workflow Chart