User Education Program, Pustaka Sibu

Purpose

This procedure shall ensure the management of conducting User Education Programme is fostered systematically and in accordance with the approved procedure to support the Quality Management System.

Scope

User Education Programme (UEP) is designed to train and educate users to use and benefit fully the facilities and services offered by Pustaka Negeri Sarawak. This programme which is opened to all categories of library users covers various aspects of information management, searching and usage of information resources.

1. Handling the User Education Programme

a) User Education Programme (UEP) in Pustaka Negeri Sarawak shall be categorized as following:

• Introduce user to facilities and resources in PUSTAKA.
• Develop library skills.
• Make user independent user and learners in library.
• Develop capabilities as self-sufficient users.
• Provide basic understanding of the library so that users can make efficient use of library material and services.
• Educate users about information sources and resources and how to exploit such resources effectively and efficiently.

b) The Librarian or Designated Officer (DO) shall do the following for User Education Programme (UEP):

• Determine of the target group.
• Determine the UEP module.
• Scheduling.
• Implementation.

2. Determination of the Target Groups

a) The Librarian or DO shall determine the target groups based on their information needs.

The information needs of the target group will be determine based on demography information:

• Gender
• Age
• Education background
• Profession / Occupation

3. Determination of UEP Module

Upon determining the target groups, the Librarian or DO shall refer to the relevant guideline.

• GL-IS-SB-08 – Preparation for the Information Literacy Class.
• GL-IS-SB-09 – Preparation for the Family Literacy Class.
• GL-IS-SB-10 – Preparation for the Online Database Training and Workshop.
• GL-IS-SB-11 – Preparation for the Library Orientation and Guided Tour.

4. Scheduling

Based on human resources, financial capability and demand from the public, the Librarian or DO shall determine:

• The number of participant per session.
• The frequency.
• The location.
• Date of the program

- The Librarian and DO shall plan the scheduling UEP on a yearly basis, by at least the fourth quarter of the current year and be implemented by next year.

- The Librarian or DO shall submit the plan program via email to the Corporate Management Division to be updated in the calendar of events.

- The UEP shall be conducted at least once a month.</p>

5. Implementation

Based on the calendar of events, the Librarian or DO shall invite the participants for the UEP by following the channel at least 14 working days before the event.

• Official letter.
• Public Announcement such as radio talk and newspaper release.
• Social Media.

- The librarian or DO shall then do the necessary preparation at least three (3) working days. Refer to the relevant guideline.

• GL-IS-SB-08 – Preparation for the Information Literacy class.
• GL-IS-SB-09 – Preparation for the Family Literacy class.
• GL-IS-SB-10 – Preparation for the Online Database Training and Workshop.
• GL-IS-SB-11 – Preparation for the Library Orientation and Guided Tour.

- Based on the relevant guideline, the Librarian or DO shall conduct the program accordingly.