Information Services Division, Miri

The Information Services Division, Miri is a division under the Pustaka Negeri Sarawak, Miri. There other units are Reference Service Unit, Circulation Service Unit and Community Engagement Service Unit.

Corporate Management of Pustaka Negeri Sarawak

Main Functions

Information Services Division main function is to performs a program/function for the community where the main objectives is to educate all community for northern region of Sarawak. Information Services Division is the one the core division for Pustaka Negeri Sarawak, Miri. This division are meant to broadcast all of the needed information for all community without any hesitation. This all function being done is in line with Pustaka's mission and vision.

Roles of Information Services Division

To manage & undertake the following tasks:

A. Reference Services Unit

• REL
• Reference Program
• Information Literacy Skill Program
• PANDei Program

B. Circulation Services Unit

• Bulk loan
• Inter Library Loan
• Counter Circulation services

C. Community Engagement Services Unit

• Outreach Program
• Budget administration
• Cost allocation
• Accounts payable
• Payroll

• Accounts Receivable
• Keep and maintain financial records and reports
• Procurement approval of purchasing or services that is less than RM20,000.00

Roles of Facility Management Unit

Oversees, manages and monitors the following activities:

• Maintenance and repair of buildings, facilities, equipment, parks and landscape at Pustaka
• Pustaka’s assets and facilities
• Usage of hired venues/facilities
• Housekeeping
• Logistics
• Security (to ensure security and safety of employees, customers and members of the public and property in and within assigned areas in Pustaka by patrolling on foot and enforcing Pustaka’s rules and regulations)

Key Performance Indicators

Statements of Objective		Measures		Targets		Stretch Targets
_______________________________		_____________________________________		__________________		__________________
To achieve optimum use of budget to maximize benefits and to meet all Pustaka's objectives/core business.		(Actual expenditure/Budgeted expenditure) x 100%		95%		100%
		(Actual expenditure of current year/Current year grant received) x 100%		95%		100%
To achieve grade A (90-100%) in eCSA report.		(Number of component that comply with regulation/Total component) x 100		90%		95%
	To comply with the Financial Management Compliance Index.		(Number of component that complied/Total component of Financial Management Compliance Index) x 100		80%		90% Information Services Division The Information Services Division is mainly focusing on providing services and facilities such as as reference service, circulation service and membership services. It is also responsible for promoting the services and facilities to users. Objectives: To meet information needs of users more effectively and efficiently To strengthen users’ information literacy skills and competencies To nurture a society of life-long learners; expanding users’ learning capacities Scope Back-bone of Information Services Division provision and delivery: Reference and Referral Tasks Circulation Management Users’ Profiles Management Information Literacy & User Education Digital and Online Resources Advisory & Reference Services Unit Function: Management of reference services Management of reader advisory service Management of Pustaka Negeri Sarawak official email: librarian@sarawak.gov.my Management of reference service to external libraries Client Services and Promotional Unit Function: Management of circulation services Organizing of materials on the shelves Management of library membership (internal & external) Management of service counter personnel Management of library services promotions Management of Inter Library Loan (ILL) service Management of Inter Bulk Loans service Management of library exhibition Management of Discussion Room's reservation and photocopy service Information Literacy Unit These unit is in charged of the planning, implementation and monitoring of Information Literacy Programmes within and outside of Pustaka. Currently, this Unit is managed and administered by one officer and three support staffs. Nurfatini Apandi, Librarian, Head of Information Literacy Unit Sunny Safrina Patrick Jitam, Librarian Assistant John Nyo-em, Librarian Assistant Dayang Shaniza Awang Tada, Librarian Assistant Function: Management of user education classes Responsible for the planning and implementation of User Education Programme, library instruction; Information Literacy Skills, online database training and workshop, library orientation tour, Digital Literacy PANDei Program (People Accesible Network for Digital Empowerment & Inclusivity) and Family Literacy (Reading Seeds Program). To expose the library user on what type of library services, facilities and resources available in the Library To guide the library user on how they can use the library services, facilities and resources available in the library To train the library user to utilize the library resources effectively with correct methods and strategies To provide the library user with the skills for independent information seeking for their learning, teaching and research process For enquiries, please contact: Information Services Division Library Services Sector PUSTAKA NEGERI SARAWAK Jalan Pustaka, Off Jalan Stadium Petra Jaya, 93050 Kuching Sarawak, Malaysia. Phone : +60 82 449126 (DL) Fax : +60 82 449944 Email : librarian@sarawak.gov.my Website : www.pustaka-sarawak.com