Difference between revisions of "Enhancement of ICT Systems"

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(Process)
(Process)
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| New/additional access account or
 
| New/additional access account or
 
intranet, printer, photocopier, server.
 
intranet, printer, photocopier, server.
ICT Service Form (ISF)
 
| row2cell3
 
  
 +
| ICT Service Form (ISF)
 
|}
 
|}
No. Request Form
+
 
1. Setting up additional and hanging of
 
user access account in ANGKASA
 
Library Management System.
 
ANGKASA User
 
Access Request Form
 
(UAR)
 
2.
 
 
1.1.2 Refer to ICT Technician at SAINS for enhancement of:
 
1.1.2 Refer to ICT Technician at SAINS for enhancement of:
No. Request Form
+
 
1. New/additional features and module
+
 
in ANGKASA Library Management
+
{| class="wikitable"
System.
+
|+ Caption: example table
2. Broadcasting of announcement for
+
|-
programs/activities.
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! header1
3. New access account for ANGKASA
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! header2
Library Management System.
+
! header3
Service Request Form
+
! header4
for ANGKASA Library
+
! header5
Management System
+
! header6
(SRF)
+
 
4. New account for email, Sarawaknet
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|-
and internet.
+
| row1cell1
5. New access accounts for ICT
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| row1cell2
application systems e.g. PROACTS,
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| row1cell3
WAS Application System, HRPays,
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| row1cell1
StAFS Accounting System etc.
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| row1cell2
System Account
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| row1cell3
Request Form (SAR)
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 +
 
 +
|-
 +
| row2cell1
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Revision as of 10:28, 23 August 2019

Enhancement of ICT Systems

Purpose

This procedure is to ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness. Scope
This procedure is applicable to the following aspects of enhancement request:
a) Establishment of new/additional features, module etc.
b) Application for additional user access account.
c) Broadcasting of announcement for programs activities.

Process

1.0 Receive ICT Enhancement Request
1.1 Whenever there is an enhancement requested to any of the ICT Application System in the office, the ICT Technician shall refer to the relevant parties by submitting the required form as follows.
1.1.1 Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement of;

Caption: example table
No.1 Request Form
1. Setting up additional and hanging of

user access account in ANGKASA Library Management System.

ANGKASA User

Access Request Form (UAR)


2. New/additional access account or

intranet, printer, photocopier, server.

ICT Service Form (ISF)

1.1.2 Refer to ICT Technician at SAINS for enhancement of:


Caption: example table
header1 header2 header3 header4 header5 header6
row1cell1 row1cell2 row1cell3 row1cell1 row1cell2 row1cell3


row2cell1 row2cell2 row2cell3 row2cell1 row2cell2 row2cell3