Difference between revisions of "Information Services Division, Kuching"

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* The percentage of customer satisfaction from Service Rating Form received per month
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* The monthly percentage on customers who are “satisfied” with Membership Services
 
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* The percentage of circulation transaction within one minute per month
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* The percentage of circulation transaction completed within one minute
 
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* The percentage of customer satisfaction from Service Rating Form received per month
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* The monthly percentage of customers who are “satisfied” with the Reference Services
 
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* The percentage of customer satisfaction from Beneficiaries Satisfaction Rating Form received per month
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* The percentage on customers who are rating 3-5 point Likert Scale on a monthly basis
 
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For enquiries, please contact:<br>
 
 
Information Services Division<br>
 
Library Services Sector<br>
 
PUSTAKA NEGERI SARAWAK<br>
 
Jalan Pustaka, Off Jalan Stadium<br>
 
Petra Jaya, 93050 Kuching<br>
 
Sarawak, Malaysia.<br>
 
 
Phone : +60 82 449126 (DL)<br>
 
Fax : +60 82 449944<br>
 
 
Email : librarian@sarawak.gov.my<br>
 
Website : www.pustaka-sarawak.com<br>
 
  
  
 
[[Category:Sectors and Divisions in Pustaka Negeri Sarawak]] [[Category:Corporate Information]]
 
[[Category:Sectors and Divisions in Pustaka Negeri Sarawak]] [[Category:Corporate Information]]

Revision as of 10:26, 20 December 2021

Information Services Division

The Information Services Division is mainly focusing on providing services and facilities such as as reference service, circulation service and membership services. It is also responsible for promoting the services and facilities to users.

Objectives:

  • To meet information needs of users more effectively and efficiently
  • To strengthen users’ information literacy skills and competencies
  • To nurture a society of life-long learners; expanding users’ learning capacities

Scope

Back-bone of Information Services Division provision and delivery:

  • Reference and Referral Tasks
  • Circulation Management
  • Users’ Profiles Management
  • Information Literacy & User Education
  • Digital and Online Resources

Advisory & Reference Services Unit

Currently, this Unit is managed and administered by one officer and three support staffs.

  1. Muhd. Qhairulhafiz Bin Endera
  2. Charlene Bernadette anak David Dunit, Library Assistant (01.07.2017-current)

Function:

  • Management of reference services
  • Management of reader advisory service
  • Management of Pustaka Negeri Sarawak official email: librarian@sarawak.gov.my
  • Management of reference service to external libraries

Client Services and Promotional Unit

Currently, this Unit is managed and administered by one officer and three support staffs.

  1. Rozana Octovia Raymond Umpu
  2. Abang Yuzry, Library Assistant (02.01.2017-current)
  1. Kian Tungku, Library Assistant (01.02.2020-current)
  2. Veronica Edward, Library Assistant (01.02.2020-current)
  3. Awang Affizan Awang Maulana, Library Assistant (02.01.2017-current)

Former Staff

  1. Noranita Binti Kerim, Library Assistant (02.01.2017-31.10.2021)

Function:

  • Management of circulation services
  • Organizing of materials on the shelves
  • Management of library membership (internal & external)
  • Management of service counter personnel
  • Management of library services promotions
  • Management of Inter Library Loan (ILL) service
  • Management of Inter Bulk Loans service
  • Management of library exhibition
  • Management of Discussion Room's reservation and photocopy service

Information Literacy Unit

These unit is in charged of the planning, implementation and monitoring of Information Literacy Programmes within and outside of Pustaka.

Currently, this Unit is managed and administered by one officer and three support staffs.

  1. Nurfatini Apandi, Librarian, Head of Information Literacy Unit
  2. John Nyo-em, Library Assistant
  3. Dayang Shaniza Awang Tada, Library Assistant (16.01.2017 - current)
  4. Nur Asikin Ahmad, Library Assistant (01.02.2020 - current)

Function:

  • Management of user education classes
  • Responsible for the planning and implementation of User Education Programme, library instruction; Information Literacy Skills, online database training and workshop, library orientation tour, Digital Literacy PANDei Program (People Accesible Network for Digital Empowerment & Inclusivity) and Family Literacy (Reading Seeds Program).
  • To expose the library user on what type of library services, facilities and resources available in the Library
  • To guide the library user on how they can use the library services, facilities and resources available in the library
  • To train the library user to utilize the library resources effectively with correct methods and strategies
  • To provide the library user with the skills for independent information seeking for their learning, teaching and research process


Key Performance Indicators


Statements of Objective _________________________________ Measures _____________________________________ Targets
____________________________
  • To achieve efficiency in “satisfied” on the level of customer satisfaction using “satisfied” and “dissatisfied” scale
  • The monthly percentage on customers who are “satisfied” with Membership Services


  • 90%
  • To achieve efficiency in circulation transaction within one minute
  • The percentage of circulation transaction completed within one minute


  • 90%


  • To achieve efficiency of user’s request for Inter Library Loan (ILL) services


  • The percentage of fulfillment of user’s request for Inter Library Loan (ILL) service within seven (7) working days per month.
  • 80%



  • To achieve efficiency in “satisfied” on the level of customer satisfaction using “satisfied” and “dissatisfied” scale
  • The monthly percentage of customers who are “satisfied” with the Reference Services
  • 90%.



  • To achieve efficiency in ‘satisfactory’ on the level of customer satisfaction using 5-point Likert Scale (Poor to Excellent)
  • The percentage on customers who are rating 3-5 point Likert Scale on a monthly basis
  • 90%.