Information Services Division, Kuching

Information Services Division

The Information Services Division is mainly focusing on providing services and facilities such as as reference service, circulation service and membership services. It is also responsible for promoting the services and facilities to users.

Objectives:

• To meet information needs of users more effectively and efficiently
  
• To strengthen users’ information literacy skills and competencies
  
• To nurture a society of life-long learners; expanding users’ learning capacities
  

Back-bone of Information Services Division provision and delivery:

• Reference and Referral Tasks
  
• Circulation Management
  
• Users’ Profiles Management
  
• Information Literacy & User Education
  
• Digital and Online Resources
  

Reference and Client Services Unit

Currently, this Unit is managed and administered by one officer and three support staffs.

1. Muhd. Qhairulhafiz Bin Endera
2. Charlene Bernadette anak David Dunit, Library Assistant (01.07.2017-current)
3. Freddy Anak Lanyau, Library Assistant (01.12.2021-current)

Function:

• Management of reference services
  
• Management of reader advisory service
  
• Management of Pustaka Negeri Sarawak official email: librarian@sarawak.gov.my
  
• Management of reference service to external libraries
  

Client Services and Promotional Unit

Currently, this Unit is managed and administered by one officer and three support staffs.

1. Rozana Octovia Raymond Umpu
2. Nur Farhan, Assistant Librarian (01.08.2021-current)
3. Abang Yuzry, Library Assistant (02.01.2017-current)
4. Kian Tungku, Library Assistant (01.02.2020-current)
5. Veronica Edward, Library Assistant (01.02.2020-current)
6. Awang Affizan Awang Maulana, Library Assistant (02.01.2017-current)

Former Staff

1. Noranita Binti Kerim, Library Assistant (02.01.2017-31.10.2021)

Function:

• Management of circulation services
  
• Organizing of materials on the shelves
  
• Management of library membership (internal & external)
  
• Management of service counter personnel
  
• Management of library services promotions
  
• Management of Inter Library Loan (ILL) service
  
• Management of Inter Bulk Loans service
  
• Management of library exhibition
  
• Management of Discussion Room's reservation and photocopy service
  

Information Literacy Unit

These unit is in charged of the planning, implementation and monitoring of Information Literacy Programmes within and outside of Pustaka.

Currently, this Unit is managed and administered by one officer and three support staffs.

1. Nurfatini Apandi, Librarian, Head of Information Literacy Unit
2. John Nyo-em, Library Assistant
3. Dayang Shaniza Awang Tada, Library Assistant (16.01.2017 - current)
4. Nur Asikin Ahmad, Library Assistant (01.02.2020 - current)

Function:

• Management of user education classes
  
• Responsible for the planning and implementation of User Education Programme, library instruction; Information Literacy Skills, online database training and workshop, library orientation tour, Digital Literacy PANDei Program (People Accesible Network for Digital Empowerment & Inclusivity) and Family Literacy (Reading Seeds Program).
  
• To expose the library user on what type of library services, facilities and resources available in the Library
  
• To guide the library user on how they can use the library services, facilities and resources available in the library
  
• To train the library user to utilize the library resources effectively with correct methods and strategies
  
• To provide the library user with the skills for independent information seeking for their learning, teaching and research process
  

For enquiries, please contact:

Information Services Division
Library Services Sector
PUSTAKA NEGERI SARAWAK
Jalan Pustaka, Off Jalan Stadium
Petra Jaya, 93050 Kuching
Sarawak, Malaysia.

Phone : +60 82 449126 (DL)
Fax : +60 82 449944

Email : librarian@sarawak.gov.my
Website : www.pustaka-sarawak.com

Key Performance Indicators

Statements of Objective _________________________________		Measures _____________________________________		Targets ____________________________
To achieve efficiency in “satisfied” on the level of customer satisfaction using “satisfied” and “dissatisfied” scale		The monthly percentage on customers who are “satisfied” with Membership Services		90%
To achieve efficiency in circulation transaction within one minute		The percentage of circulation transaction completed within one minute		90%
To achieve efficiency of user’s request for Inter Library Loan (ILL) services		The percentage of fulfillment of user’s request for Inter Library Loan (ILL) service within seven (7) working days per month.		80%
To achieve efficiency in “satisfied” on the level of customer satisfaction using “satisfied” and “dissatisfied” scale		The monthly percentage of customers who are “satisfied” with the Reference Services		90%.
To achieve efficiency in ‘satisfactory’ on the level of customer satisfaction using 5-point Likert Scale (Poor to Excellent)		The percentage on customers who are rating 3-5 point Likert Scale on a monthly basis		90%.