Difference between revisions of "ICT Infrastructure Division"

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(Staff)
(Key Performance Indicators)
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* To ensure the efficiency of Pustaka Negeri Sarawak’s ICT application and hardware services.
 
* To ensure the efficiency of Pustaka Negeri Sarawak’s ICT application and hardware services.
* To ensure that processes of requests for Information and
+
* To ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness
Communication Technology (ICT) Application System enhancement is attended to in
 
timely manner in order to maintain the business efficiency and effectiveness
 
 
* To minimize delay in communication and processing of work.
 
* To minimize delay in communication and processing of work.
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* 90%
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* Monthly
* 24 hours
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* Within 5 working days
* 60% Kuching / 30% Miri
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* within 5 working days
* 1000 Kuching / 300 Miri
+
 
  
 
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[[Category:Sectors and Divisions in Pustaka Negeri Sarawak]] [[Category:Corporate Information]]
 
[[Category:Sectors and Divisions in Pustaka Negeri Sarawak]] [[Category:Corporate Information]]

Revision as of 16:00, 24 January 2022

Main Functions

  1. Provide management of Pustaka´s ICT system
  2. Provide ICT operation, support and backup services to other departments/sections of Pustaka
  3. Develop, implement, enhance and maintain Pustaka´s and other web sites
  4. Assess, evaluate and reengineer Pustaka´s ICT system
  5. Maintain, enhance and upgrade Pustaka´s ICT system and other libraries state-wide
  6. Research and development relating to Library ICT system to further enhance Pustaka´s system
  7. Coordinate all on-site and off-site ICT projects (Library development)


Staff

Current

ICT Sector
  1. Librarian, Head of Infrastructure ICT Division:Puan Puspa Diana (2017 -)
  2. Librarian Assistant : Puan Freda Padel
  3. IT Technician : Encik Tonny Sherben
  4. IT Technician : Encik Sukaimi Bujang
  5. IT Technician : Encik Noor Azam Syah (SRR)


Main Functions

  1. Provide management of Pustaka´s ICT system
  2. Provide ICT operation, support and backup services to other departments/sections of Pustaka
  3. Develop, implement, enhance and maintain Pustaka´s and other web sites
  4. Assess, evaluate and reengineer Pustaka´s ICT system
  5. Maintain, enhance and upgrade Pustaka´s ICT system and other libraries state-wide
  6. Research and development relating to Library ICT system to further enhance Pustaka´s system
  7. Coordinate all on-site and off-site ICT projects (Library development)

Key Performance Indicators


Statements of Objective KPI Targets
  • To ensure the efficiency of Pustaka Negeri Sarawak’s ICT application and hardware services.
  • To ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness
  • To minimize delay in communication and processing of work.



  • The number of preventive maintenance completed
  • The number of completed request of ICT Application System enhancement to be processed.
  • The number of completed troubleshooting in a month


  • Monthly
  • Within 5 working days
  • within 5 working days