ICT Infrastructure Division

The Infrastructure ICT is a division under Pustaka Institute. It was under the Information and Communications Technology Sector until 30 April 2022.

Main Functions

ICT Sector in 2019

a) Manages and administers Pustaka´s ICT systems.
b) Provides ICT support and backup services to business operating units in Pustaka.
c) Monitors the performance of the ICT systems in Pustaka.
d) Reviews and reengineers Pustaka´s ICT systems.
e) Maintains, enhances and upgrades state-wide public libraries’ ICT systems.
f) Manages, administers and coordinates ICT development projects and initiatives.

Current Staff

1) Puspa Diana - Head of Division
2) Freda Padel - Staff
3) Tonny Sherben - ICT Technician
4) Sukaimi Bujang - ICT Technician
5) Noor Azam Syah - SRR ICT Technician

Key Performance Indicators

Statements of Objective		KPI		Targets
To ensure the efficiency of Pustaka Negeri Sarawak’s ICT application and hardware services. To ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness To minimize delay in communication and processing of work.		The number of preventive maintenance completed The number of completed request of ICT Application System enhancement to be processed. The number of completed troubleshooting in a month		Monthly Within 5 working days within 5 working days