Internal Audit Division

Internal Audit division is head by Maurice Braoh. As of now Internal audit Division only have 1 personnel. It was established in 2003.

Functions

The main functions of Internal audits is to evaluate a Pustaka's internal controls, including its corporate governance and accounting processes. To ensure compliance with laws and regulations and help to maintain accurate and timely financial reporting and data collection. Internal audits also provide management with the tools necessary to attain operational efficiency by identifying problems and correcting lapses before they are discovered in an external audit.

Others internal audit functions are as follows:-

a) To facilitate research and related activities on library science.
b) To identify queries regarding library services that need to be answered through research and promote the conduct of research to answer those queries.
c) To review and make recommendations on studies/research and professional efforts pertaining to libraries and recommending inclusions, standards, procedures and policies.
d) The Secretariat for strategic plans.
e) The Secretariat for Pustaka's Malaysia's Plans submission.
f) To coordinate library advisory and consultancy services.
g) The Coordinator for Continual Improvement Programs.

Key Performance Indicators

Members of the principal consultant and consultants were

Statements of Objective		Measures		Targets		Stretch Targets
To achieve effectiveness in the implementation of continual improvement program(s). The number of identified and implemented continual improvement program(s) in a year.		The number of identified and implemented continual improvement program(s) in a year. The duration to complete the customer satisfaction survey report from the last date of data gathering.		One continual improvement program. Five months.		Two continual improvement programs. Three months.

Statements of Objective _________________________________		Measures _____________________________________		Targets _______________________		Stretch Targets _____________________
To achieve effectiveness in the implementation of continual improvement program(s).		The number of identified and implemented continual improvement program(s) in a year.		One continual improvement program.		Two continual improvement programs.
To achieve efficiency in users satisfaction survey.		The duration to complete the customer satisfaction survey report from the last date of data gathering.		Five months.		Three months.