Continual Improvement Program

A continual improvement program or CIP is a planned process to improve or enhance services, products or processes. It is core part of the quality management system in Pustaka. CIP is coordinated by the Innovation and Sustainability Division.

Initiation of Continual Improvement

Based on the analysis and evaluation, perception monitoring and other sources of information, the respective Head of Sector / Head of Division (HOS/HOD) shall identify areas or processes to be improved or enhanced. After determining the need for continual improvement, the respective HOS/HOD shall discuss the proposed program with the Quality Management Representative (QMR) and the Chief Executive Officer (CEO) to get the latter’s consent.

Planning of Improvement Program

Once the proposed program is consented by the CEO, the respective HOS/HOD shall set up a continual improvement program (CIP) team and appoint its members through e-mail. Then, the CIP team establish a CIP by identifying and defining the following details:

a) Title of improvement program
b) Statement of problem / Current situation
c) Objectives of improvement program
d) Analysis of root causes
e) Action plans including activities, timescales, and responsibilities

Implementation of Planned Program

a) Upon completion of the CIP, the CIP team shall submit the CIP in hardcopy to the CEO for approval.
b) Upon receipt of the CIP, the CEO shall approve the CIP within 1 working day.
c) If the CEO disagrees with the CIP, the CIP team shall make the necessary amendments and resubmit the CIP for approval.
d) When the CIP has been approved, the process owners (PO) or designated officers (DO) identified in the CIP shall implement the planned activities within the stipulated timescales.
e) Upon the completion of each planned activity or project, the PO or DO shall prepare a progress report to record evidence of the implementation of the activity.
f) At least 6 months after the completion of the CIP, the CIP team leader shall evaluate the program by comparing situations before and after the program.
g) If the objective of the CIP is achieved, the newly implemented action plans, methods or resources are considered effective and shall be formalised into the existing quality management system.
h) If the objective of the CIP is not achieved, the planned activities shall then be revised for further implementation/improvement.

Improvement Programs

Years		Program Titles		Responsibilities
2012		Rebranding		Information Services, ICT, Finance and Venue Management
2013		Sporadic Inaccuracy of Data in the ANGKASA Library Management System		Technical Services and ICT
2014		Enhancement of Shelving		Information Services
2015		Enhancement of Web Archiving		Sarawakiana
2016		-		-
2017		-		-
2018		a) Enhancement of Website Update b) Enhancement of Human Resource Management Process		a) ICT b) Human Resource
2019		-		-
2020		Enhancement of Usage of Library Materials Amongst Member of the State Civil Service.		Information Services