Difference between revisions of "Management of counter services"

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(Created page with "==='''Management of counter services'''=== 1 If the user a member, the LA or DO shall proceed the request to borrow the library materials via Circulation Module, Library Manag...")
 
 
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==='''Management of counter services'''===
 
==='''Management of counter services'''===
1 If the user a member, the LA or DO shall proceed the request to borrow
+
1. If the user a member, the LA or DO shall proceed the request to borrow the library materials via Circulation Module, Library Management System
the library materials via Circulation Module, Library Management System
 
 
(ANGKA.SA2).<br>
 
(ANGKA.SA2).<br>
2 During offline service, the transaction will be recorded in “Rekod Tugas
+
 
Harian Perkhidmatan” which is contains as follows:<br>
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2. During offline service, the transaction will be recorded in “Rekod Tugas Harian Perkhidmatan” which is contains as follows:<br>
a. Type of transaction<br>
+
:a. Type of transaction<br>
b. User information<br>
+
:b. User information<br>
c. Communication Channel (Phone/Walk-In/Email/Transit) <br>
+
:c. Communication Channel (Phone/Walk-In/Email/Transit) <br>
d. Circulation Information
+
:d. Circulation Information
<br>
+
 
3 If the user is not a member yet, the LA or DO shall advise the user to
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3. If the user is not a member yet, the LA or DO shall advise the user to register as a member. If the user refuses to register, the process ends
register as a member. If the user refuses to register, the process ends
 
 
here. Refer to [[Membership Services]]
 
here. Refer to [[Membership Services]]
  
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==='''Returning of Library Material'''===
 
==='''Returning of Library Material'''===
 
<br>
 
<br>
1 Upon receiving the library material, LA or DO will check the physical
+
1. Upon receiving the library material, LA or DO will check the physical condition of library materials, to see either it is in good condition or some forms of damages have happened to the library materials.<br>
condition of library materials, to see either it is in good condition or some
+
 
forms of damages have happened to the library materials.<br>
+
2.During offline service, if the library materials in good condition, the LA or DO shall process the library materials for returning and the transaction will be recorded in “Rekod Tugas Harian Perkhidmatan”. <br>
2 During offline service, if the library materials in good condition, the LA or
+
 
DO shall process the library materials for returning and the transaction
+
3.If the returning library material is damage, refer to GL-IS-03 Determining The Category of Damaged Library Materials and Section 6.0 in QP-IS-02 Circulation Service for further action
will be recorded in “Rekod Tugas Harian Perkhidmatan”. <br>
 
3 If the returning library material is damage, refer to GL-IS-03 Determining
 
The Category of Damaged Library Materials and Section 6.0 in QP-IS-02
 
Circulation Service for further action
 

Latest revision as of 08:51, 13 August 2021

Management of counter services

1. If the user a member, the LA or DO shall proceed the request to borrow the library materials via Circulation Module, Library Management System (ANGKA.SA2).

2. During offline service, the transaction will be recorded in “Rekod Tugas Harian Perkhidmatan” which is contains as follows:

a. Type of transaction
b. User information
c. Communication Channel (Phone/Walk-In/Email/Transit)
d. Circulation Information

3. If the user is not a member yet, the LA or DO shall advise the user to register as a member. If the user refuses to register, the process ends here. Refer to Membership Services


Returning of Library Material


1. Upon receiving the library material, LA or DO will check the physical condition of library materials, to see either it is in good condition or some forms of damages have happened to the library materials.

2.During offline service, if the library materials in good condition, the LA or DO shall process the library materials for returning and the transaction will be recorded in “Rekod Tugas Harian Perkhidmatan”.

3.If the returning library material is damage, refer to GL-IS-03 Determining The Category of Damaged Library Materials and Section 6.0 in QP-IS-02 Circulation Service for further action