ICT Infrastructure Division

Introduction

The Infrastructure ICT is a division under the under the Information and Communications Technology (ICT) Sector of Pustaka Negeri Sarawak (Pustaka). The other divisions are the The Website and Web Applications Development Division .

Staff

Current

ICT Sector

1. Librarian, Head of Infrastructure ICT Division:Puan Puspa Diana (2017 -)
   
2. Librarian Assistant : Puan Freda Padel
   
3. IT Technician : Encik Tonny Sherben
4. IT Technician : Encik Sukaimi Bujang
5. IT Technician : Encik Noor Azam Syah (SRR)

Main Functions

1. Provide management of Pustaka´s ICT system
2. Provide ICT operation, support and backup services to other departments/sections of Pustaka
3. Develop, implement, enhance and maintain Pustaka´s and other web sites
4. Assess, evaluate and reengineer Pustaka´s ICT system
5. Maintain, enhance and upgrade Pustaka´s ICT system and other libraries state-wide
6. Research and development relating to Library ICT system to further enhance Pustaka´s system
7. Coordinate all on-site and off-site ICT projects (Library development)

Key Performance Indicators

Statements of Objective		KPI		Targets
To ensure the efficiency of Pustaka Negeri Sarawak’s ICT application and hardware services. To ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness To minimize delay in communication and processing of work.		The number of preventive maintenance completed The number of completed request of ICT Application System enhancement to be processed. The number of completed troubleshooting in a month		Monthly Within 5 working days within 5 working days