Difference between revisions of "System enhancement"
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* If the requests for enhancement made as per described in item 1.1.1, ICT Personnel shall check and complete the request within 5 days after the date received<br> | * If the requests for enhancement made as per described in item 1.1.1, ICT Personnel shall check and complete the request within 5 days after the date received<br> | ||
| − | * For any request attended as per item 1.1.2, contact service provider/SAINS to submit the relevant form via SIANS Online call centre at | + | * For any request attended as per item 1.1.2, contact service provider/SAINS to submit the relevant form via SIANS Online call centre at <u>link</u> <br> |
Revision as of 16:14, 25 January 2022
Introduction
This procedure is to ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness.
Scope
This procedure is applicable to the following aspects of enhancement request:
a) Establishment of new/additional features, module etc.
b) Application for additional user access account.
c) Broadcasting of announcement for programs activities.
Process
1. Receive ICT Enhancement Request
Whenever there is an enhancement requested to any of the ICT Application System in the office, the ICT Technician shall refer to the relevant parties by submitting the required form as follows.
- Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement of;
| No. | Request | Form |
|---|---|---|
| 1 | Setting up additional and hanging of user access account in ANGKASA Library Management System. | ANGKASA User Access Request Form (UAR) |
| 2 | New/additional access account or intranet, printer, photocopier, server. | ICT Service Form (ISF) |
- Refer to ICT Technician at SAINS for enhancement of:
| No | Request | Form |
|---|---|---|
| 1 | New/additional features and module in ANGKASA Library Management System. | Service Request Form for ANGKASA Library Management System (SRF) |
| 2 | Broadcasting of announcement for programs/activities. | Service Request Form for ANGKASA Library Management System (SRF) |
| 3 | New access account for ANGKASA Library Management System. | Service Request Form for ANGKASA Library Management System (SRF) |
| 4 | New account for email, Sarawaknet and internet. | System Account Request Form (SAR) |
| 5 | New access accounts for ICT application systems e.g. PROACTS,
WAS Application System, HRPays, StAFS Accounting System etc. |
System Account Request Form (SAR) |
| 6 | New/additional features and module
for ICT Application System e.g. PROACTS, WAW Application System, HRPays, StAFS Accounting System etc. |
Change Request Form (CRF) |
As soon as ICT enhancement request is received from the user The Head of Sector (HOS) or Designated Officer (DO) concerned shall immediately endorse the request.
- All requests shall be referred by faxing/handing over/electronic mail (scanned copy) immediately to the ICT Personnel.
- Any request made as per item 1.1.1(1), the ICT Personnel shall attend to the request by referring to Handling of Internal ANGKASA User Access Request Guideline.
- Any request made as per item 1.1.2(2) above, the request shall be referred by faxing/handing over/electronic mail (scanned copy) 5 working days before the 1st day of announcement to the ICT Personnel. E.g. if the 1st day of announcement begin on 15 June 2012, the ISF shall be received by ICT Personnel on or before 8 June 2012.
- All request for enhancement made shall be attended by ICT Personnel within 5 working days after the date received.
- If the requests for enhancement made as per described in item 1.1.1, ICT Personnel shall check and complete the request within 5 days after the date received
- For any request attended as per item 1.1.2, contact service provider/SAINS to submit the relevant form via SIANS Online call centre at link
