Reference Services, Pustaka Sibu

Purpose

This procedure is to ensure that the lending and returning of library materials via counter are done systematically and in accordance with the approved procedure in the Quality Management System.

Scope

This procedure covers the process of lending and returning of library materials by registered members of Pustaka Negeri Sarawak, Sibu through the following systems:

a) Circulation Module, Library Management System (ANGKA.SA2)

b) Manual backup system (returning of library materials)

c) Self-Check Out Kiosk

d) Book Drop

e) ANGKA.SA2 Mobile Apps

Borrowing of Library Materials

1.In order to borrow library materials, the user shall approach the service counter. The Librarian Assistant (LA) or Designated Officer (DO) shall request for the user identification document for verification of membership status.

a.Valid identification document refers to MyKad, MyKid, driving license, passport or birth certificate.

b. If the membership is still valid, the LA or DO shall proceed with the lending process via Circulation Module, Library Management System(ANGKA.SA2).

c. The LA or DO scan the barcode of the library materials and proceed to print the due date receipt.

d. The receipt will list the library materials that user have checked out along with its due dates.

2.If the membership has expired, the LA or DO shall advice the user to renew his membership. Please refer to QP-IS-SB-01–Membership Management.
3.Borrowing library materials can also be made via self-checkout kiosk. The user shall insert MyKad or MyKid in the kiosk card slot. Scan book one by one and generate circulation receipt.

Returning of Library Materials

1.Library materials can be return via the following channel:

a) At the counter services during library operation hour.

b) At the book drop before or after or during public holidays.

2. When user return library material at the counter services, the LA or DO shall check the physical condition of the library materials, scan the barcode via Circulation Module, Library Management System (ANGKA.SA2).

a)If the library materials are overdue, the LA or DO shall inform the user to settle the fines in order to enable him use the services.

b)Upon any request for fines discount, refer to step 7.0 in this procedure

c)When user return library materials via book drop, the LA or DO shall collectthe library materials before and after library operation hour.

d)Upon collection of library materials in the book drop, the LA or DO shall check the physical condition of the library materials, scan the barcode via Circulation Module, Library Management System(ANGKA.SA2).

e)When a user request to return borrowed library materials but the ANGKA.SA2 System is down, the LA or DO shall manually record details as in the FRM-IS-SB-05 Manual Library Material Returning Form.

f)Upon completion of the form, the LA or DO shall check the physical condition of the library materials. Refer GL-IS-SB-03 Determining The Category of Damaged Library Materials.

g)Once the ANGKA.SA2 System is up, the LA or DO shall scan the barcode via Circulation Module, Library Management System (ANGKA.SA2).

h)If the library material is found overdue, the LA or DO shall inform the user accordingly via telephone.

i)Library materials can also be returned at the branch. The LA or DO shall fill in the FRM-IS-SB-07 Transit Library Materials Returned Form.