Membership Management, Pustaka Sibu

Purpose

This procedure shall ensure the management of membership is done systematically and in accordance with the approved procedure to support Quality Management System.

Scope

This procedure applies to the management of membership at Pustaka Negeri Sarawak, Sibu as follow:
a) Sarawak ID
b) Member Management Module, Library Management System(ANGKA.SA2)
c) Manual registration during offline

1.0 Membership Registration

1.1 For new membership registration, the Librarian Assistant (LA) or Designated Officer (DO) shall advice the user to register Sarawak ID at dedicated Registration Terminal.

1.1.1 Upon completion of registration Sarawak ID, the user shall proceed to Library Management System (ANGKA.SA2) for membership activation.

1.2 For existing Pustaka member, the LA or DO shall advice the user to register Sarawak ID at dedicated Registration Terminal.

1.2.1 Upon completion of registration, the user shall proceed to Library Management System (ANGKA.SA2) for membership merging.

1.3 Upon completion of membership registration, the LA or DO shall brief and advise the user to fill in the FRM-IS-SB-01 Service Rating Form. Refer to GL-IS-SB-01- Handling of Service Rating Form.

1.4 For offsite registration, the LA or DO shall advise the user to register Sarawak ID via https://sarawakid.sarawak.gov.my/web/ssov1/login/.

1.4.1 Upon completion of registration Sarawak ID, the user shall proceed to Library Management System (ANGKA.SA2) for membership activation.

1.4.2 For existing Pustaka member, the LA or DO shall advice the user to register Sarawak ID and then proceed to Library Management System (ANGKA.SA2) for membership merging.

1.5 For manual registration, the user shall fill in FRM-IS-SB-14 Manual Membership Registration Form when below situation occur:

a) Server down.

b) No internet access.

1.5.1 Upon completion the FRM-IS-SB-14 Manual Membership Registration Form, the LA or DO shall key in data into Member Management Module, Library Management System (ANGKA.SA2) within fourteen (14) working days.

1.5.2 To complete registration, the LA or DO shall advise the user to register Sarawak ID via https://sarawakid.sarawak.gov.my/web/ssov1/login/.

2.0 Renewal or Update of Membership Account

2.1 Renewal of membership account can be done via this channel:

a) At the counter service

b) Phone

c) User Personal Page in ANGKA.SA2

d) ANGKA.SA2 Mobile Apps

2.2 The notification for membership expiry shall be notified automatically via system-generated e-mail (30) days before the actual membership expiry date.

2.3 When user request for membership renewal by walk in at the counter service, the LA or DO shall request the user to present valid official identity documentation which is refers to MyKad, MyKid, birth certificate, passport, driving license or students cards for verification purposes and ensure the following details:

a) Membership block due to expiry

b) Membership block due to circulation fines

2.3.1 If the user’s account has been blocked due to membership expiry, the LA or DO shall renew immediately the user’s membership through Member Management Module, Library Management System (ANGKA.SA2) and generate receipt.

2.3.2 If the user’s account has been blocked due to unpaid fines, the LA or DO shall advise the user to settle all of the user’s fines in order to use the service.

2.3.3 When the user settle all of his fines, generate receipt and if the user refuse to pay his fines, the process ends here.

2.4 When user request for membership renewal by telephone, the LA or DO shall cross check information in ANGKA.SA2 with user and ensure the following details:

a) Membership block due to expiry

b) Membership block due to circulation fines

2.4.1 If the user’s account has been blocked due to membership expiry, the LA or DO shall renew his membership via Member Management Module, Library Management System (ANGKA.SA2) and generate receipt.

2.4.2 If the user’s account has been blocked due to unpaid fines, the LA or DO shall advise the user to settle all of his fines by using Top Up Balance and generate receipt.

2.4.3 If the user refuses to pay his fines, the process ends here. (refer to qp circulation)

2.5 When user request for membership renewal by User Personal Page in ANGKASA, the LA or DO shall receive an email from ANGKA.SA2 System Administrator to process the renewal request.

2.5.1 The LA or DO shall click the link provided in the email and log in to Library Management System (ANGKA.SA2).

2.5.2 The LA or DO shall process the request and ensure the membership is not blocked due to unpaid fine.

2.5.3 If the user’s account has been blocked due to unpaid fines, and has insufficient Top Up Balance amount, the LA or DO shall remarks on the textbox provided.

2.5.4 The LA or DO shall submit response to the user. The user will receive the acknowledgement on the online renewal request via his email.