Corrective maintenance of ICT system

introduction

This procedure is to enable the corrective maintenance on Information and Communication Technology (ICT) Infrastructure/System in Pustaka Negeri Sarawak are attended to and be rectified in timely manner in order to minimize delay in communication and processing of work.

Scope

This procedure is applicable to all types of ICT system which includes:-

• a) End user computing e.g. printer, computer hardware (monitor, central processing unit (CPU), keyboard, mouse, computer software (antivirus system, application system, operating system, email), scanner, handheld scanner, projector, notebook, netbook, tablet etc.;
• b) Network equipment e.g. router, firewall, network cable, network nodes, network switches, modem, etc.;
• c) System Server e.g. central backup server, storage area network server, data storage, web server, CD Rack, etc.