Enhancement of ICT Systems

From PustakaPedia
Revision as of 10:28, 23 August 2019 by Fredap (talk | contribs) (Process)
Jump to: navigation, search

Enhancement of ICT Systems

Purpose

This procedure is to ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness. Scope
This procedure is applicable to the following aspects of enhancement request:
a) Establishment of new/additional features, module etc.
b) Application for additional user access account.
c) Broadcasting of announcement for programs activities.

Process

1.0 Receive ICT Enhancement Request
1.1 Whenever there is an enhancement requested to any of the ICT Application System in the office, the ICT Technician shall refer to the relevant parties by submitting the required form as follows.
1.1.1 Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement of;

Caption: example table
No.1 Request Form
1. Setting up additional and hanging of

user access account in ANGKASA Library Management System.

ANGKASA User

Access Request Form (UAR)


2. New/additional access account or

intranet, printer, photocopier, server.

ICT Service Form (ISF)

1.1.2 Refer to ICT Technician at SAINS for enhancement of:


Caption: example table
header1 header2 header3 header4 header5 header6
row1cell1 row1cell2 row1cell3 row1cell1 row1cell2 row1cell3


row2cell1 row2cell2 row2cell3 row2cell1 row2cell2 row2cell3