Enhancement of ICT Systems

Enhancement of ICT Systems

Purpose

This procedure is to ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness. Scope
This procedure is applicable to the following aspects of enhancement request:
a) Establishment of new/additional features, module etc.
b) Application for additional user access account.
c) Broadcasting of announcement for programs activities.

Process

1.0 Receive ICT Enhancement Request
1.1 Whenever there is an enhancement requested to any of the ICT Application System in the office, the ICT Technician shall refer to the relevant parties by submitting the required form as follows.
1.1.1 Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement of;

Caption: example table

No.1	Request	Form
1.	Setting up additional and hanging of user access account in ANGKASA Library Management System.	ANGKASA User Access Request Form (UAR)
2.	New/additional access account or intranet, printer, photocopier, server.	ICT Service Form (ISF)

1.1.2 Refer to ICT Technician at SAINS for enhancement of:

Caption: example table

No.	Request	Form
1.	New/additional features and module in ANGKASA Library Management System.	Service Request Form for ANGKASA Library Management System (SRF)
2.	Broadcasting of announcement for programs/activities.	Service Request Form for ANGKASA Library Management System (SRF)
3.	New access account for ANGKASA Library Management System.	Service Request Form for ANGKASA Library Management System (SRF)
4.	New account for email, Sarawaknet and internet.	System Account Request Form (SAR)
5.	New access accounts for ICT application systems e.g. PROACTS, WAS Application System, HRPays,StAFS Accounting System etc.	System Account Request Form (SAR)
6.	New/additional features and module for ICT Application System e.g. PROACTS, WAW Application System, HRPays, StAFS Accounting System etc.	Change Request Form (CRF)