Management of counter services
Management of counter services
1 If the user a member, the LA or DO shall proceed the request to borrow
the library materials via Circulation Module, Library Management System
(ANGKA.SA2).
2 During offline service, the transaction will be recorded in “Rekod Tugas
Harian Perkhidmatan” which is contains as follows:
a. Type of transaction
b. User information
c. Communication Channel (Phone/Walk-In/Email/Transit)
d. Circulation Information
3 If the user is not a member yet, the LA or DO shall advise the user to
register as a member. If the user refuses to register, the process ends
here. Refer to Membership Services
Returning of Library Material
1 Upon receiving the library material, LA or DO will check the physical
condition of library materials, to see either it is in good condition or some
forms of damages have happened to the library materials.
2 During offline service, if the library materials in good condition, the LA or
DO shall process the library materials for returning and the transaction
will be recorded in “Rekod Tugas Harian Perkhidmatan”.
3 If the returning library material is damage, refer to GL-IS-03 Determining
The Category of Damaged Library Materials and Section 6.0 in QP-IS-02
Circulation Service for further action
