Pustaka BSC Governance Structure

Pustaka Negeri Sarawak Balanced Scorecard Governance Structure or Pustaka BSC Governnance Structure is established to ensure that the scorecard of Pustaka Negeri Sarawak (Pustaka) is implemented in an efficient, cost-effective, focused and transparent manner. It defines clear lines of responsibilities and authorities within Pustaka balanced scorecard (BSC) framework.

Pustaka BSC Committee

a) The Chairman of Pustaka BSC Committee, hereafter called the Committee, is the Chief Executive Officer.
b) The Deputy Chairman is the Deputy Chief Executive Officer (Services).
c) All Sector Heads and Regional Managers are members of the Committee.
d) The Secretary to the Committee is the Head of Corporate Communications Division or any other officer appointed by the Chairman of the Committee.
e) The Secretariat to the Committee is the Corporate Communications Division.
f) The Committee shall meet at least once a year to discuss the performance of Pustaka BSC.

Pustaka BSC Champion

The Deputy Chief Executive Officer (Operations) shall be Pustaka BSC Champion. The Champion’s role is crucial in driving, administering and managing the BSC; and in ensuring sufficient resources, expertise and knowledge for the successful implementation of the BSC.

Management of the BSC

Defining the BSC Strategy Map

The BSC Strategy is a very tool as it is a manifestation of Pustaka’s collective consensus on the approach and strategies to achieve Pustaka’s mission, objectives and goals.

a) The BSC Strategy Map shall be defined by all the Sector Heads and Regional Managers.
b) The BSC Strategy Map shall be verified by Pustaka BSC Champion and approved by the Chairman of Pustaka BC Committee or any other person given the authority to do so.
c) The BSC Strategy Map shall be communicated to every staff via predefined channels of communications to make that they are aware of their roles in Pustaka’s business plan.
d) The BSC Strategy Map shall be reviewed by all the Sector Heads and Regional Managers as and when necessary.

=== Strategic Objective Ownership

a) The Sector Heads and Regional Managers shall be the owners of the Strategic Objectives (SOs) manifested in the BSC Strategy Map. The following table shows details of the ownership of the SOs:

Perspectives		a) Enhance Stakeholder's Satisfaction.
Owners		a) Head of Corporate Management Sector

b) The owner of the SO shall provide full description of his respective SO in the SO Description Table.
c) The SO description shall be approved by the Pustaka BSC Champion or any other person given the authority to do so.
d) The SO owner shall be responsible for the performance of the SOs under his purview.
e) The SO owner shall present performance report to Pustaka’s BSC Committee.

Key Performance Indicator (KPI)

a) The SO owner shall define the KPI of his SO and complete the KPI Description Table.
b) The SO owner shall assign the relevant Head of Division as the KPI owner.
c) The KPI owner shall develop and document approved process flow of his KPI.
d) The KPI owner shall gather performance data, conduct analysis of data and prepare performance report of his KPI on a quarterly basis.
e) The KPI owner may provide inputs for the review of his KPI.