System enhancement

Introduction

This procedure is to ensure that processes of requests for Information and Communication Technology (ICT) Application System enhancement is attended to in timely manner in order to maintain the business efficiency and effectiveness.

Scope
This procedure is applicable to the following aspects of enhancement request:

a) Establishment of new/additional features, module etc.
b) Application for additional user access account.
c) Broadcasting of announcement for programs activities.

Process

1. Receive ICT Enhancement Request
Whenever there is an enhancement requested to any of the ICT Application System in the office, the ICT Technician shall refer to the relevant parties by submitting the required form as follows.

• Refer to HOD ICT Sector of Pustaka Negeri Sarawak for enhancement of;

No.	Request	Form
1	Setting up additional and hanging of user access account in ANGKASA Library Management System.	ANGKASA User Access Request Form (UAR)
2	New/additional access account or intranet, printer, photocopier, server.	ICT Service Form (ISF)