Information Services Division, Sibu

Information Services Division (Pustaka Sibu)

Information Services Division of Pustaka Sibu consists of two (2) units which are Reference Services Unit and Information Literacy Unit. The Reference Services Unit serves as a gateway to knowledge and culture by providing resources and services to support literacy, education and lifelong learning. Meanwhile, Information Literacy Unit organizes events and activities for users and communities of all levels, to connect with each another, through cultural, informational and educational programs to support libraries and life-long learning.

History

The Information Services Division of Pustaka Negeri Sarawak, Sibu was established in November 2018. The functions of IS division are as below:

(I) Reference Services Unit
1. Reference and Referral Tasks
2. Circulation Management
3. Users’ Profiles Management
4. Information Literacy & User Education
5. Digital and Online Resources

Current Staff

Currently, the Information Services Division is managed and administered by two officers, three assistant librarians and six support staff.

1. Nurfarathul Aqma Julani, Head of Information Services Division
2. Rayson Clinsmund anak Jensonray, Assistant Librarians
3. Nurrini Binti Esmani
4. Cassieafiefie
5. Annasyah binti Hajemi
6. Faeza Hanim Binti Morshidi

Former Staff

1. Muhamad Ali Bin Abdul Wahab, Head of Community Engagement Services Unit - Resigned on 25 April 2021
2. Karen Angelina Lim Kar Leng - Transferred to Sarawakiana Unit on 1 January 2021
3. Fiona Ravia Asing - Transferred to Community Engagement Division on 1 January 2021
4. Mohd Tarmizi bin Malek - Transferred to Community Engagement Division on 1 January 2021
5. Nurrul Azzila Binti Abdul Rasid - Transferred to Community Engagement Division on 1 January 2021
6. Mas Azreena binti Majenis - Transferred to Community Engagement Division on 1 January 2020

Functions

(I) Reference Services Unit

1. Providing equitable reference assistance to users via telephone, emails, letters, in person or through the use of other communication technologies within a reasonable time frame.
2. Facilitating access to information from library resources and those available through consortium/held remotely, by locating, accessing and evaluating the required information.
3. Circulation and membership management.
4. Interlibrary loan and document delivery.
5. Providing library instructions/orientations, information and digital literacy sessions to users.
6. Promoting and marketing information resources and services.
7. Undertaking users’ surveys and evaluating information usage and services rendered.
8. Supporting E-Government services and initiatives.

(II) Information Literacy Unit

1. Management of user education classes
2. Responsible for the planning and implementation of User Education Programme, library instruction; Information Literacy Skills, online database training and workshop, library orientation tour, Digital Literacy PANDei Program (People Accessible Network for Digital Empowerment & Inclusivity) and Family Literacy (Reading Seeds Program).
3. To expose the library user on what type of library services, facilities and resources available in the Library
4. To guide the library user on how they can use the library services, facilities and resources available in the library
5. To train the library user to utilize the library resources effectively with correct methods and strategies
6. To provide the library user with the skills for independent information seeking for their learning, teaching and research process

30 November 2021	08 February 2022