Inter Library Loan Services,Pustaka Sibu

Purpose

This procedure is established and maintained to ensure that the Interlibrary Loan Services (ILL) is done systematically and in accordance with the approved procedure to support the Quality Management System.

Scope

This procedure applies to handle the Interlibrary Loan (ILL) Services done by Pustaka Negeri Sarawak, Sibu which includes:
a) Request from and supply of library materials by registered members of PUSTAKA.
b) Request and supply of library materials from third parties.
1.0 Receipt of Request for Library Materials
1.1 Upon receipt of request from registered member for library materials in otherlibrary, proceed to Section 2.0.
1.2 Upon receipt of request from third parties for library materials in PUSTAKA, proceed to Section 8.0.
2.0 Handling of Request
2.1 Upon receipt of request, the Librarian Assistant (LA) or Designated Officer (DO) shall then ask the user whether or not he is a registered member of PUSTAKA.
2.1.1 If the user is a registered member, proceed to Section 2.2.
2.1.2 If the user is not a member yet, the LA or DO shall advise the user to register as a member. If the user refuses to register, the process ends here. Refer to procedure QP-IS-SB-01 – Membership Management.
2.2 The LA or DO shall verify the membership status of the user through the Member Management Module, Library Management System (ANGKA.SA2) before any transaction can be made. Verification of membership status can be done by using the user’s valid official identification which refers to MyKad,MyKid, birth certificate, passport, driving license or students’ cards.

2.2.1 If the user’s membership has expired, the LA or DO shall advise the user to renew his or her membership. Refer to procedure QP-IS-SB01 – Membership Management. 2.2.2 If the user’s membership has been deactivated due to outstanding amount of fines or expiry of his membership, the LA or DO shall