Management of counter services

Management of counter services

1. If the user a member, the LA or DO shall proceed the request to borrow the library materials via Circulation Module, Library Management System (ANGKA.SA2).

2. During offline service, the transaction will be recorded in “Rekod Tugas Harian Perkhidmatan” which is contains as follows:

a. Type of transaction

b. User information

c. Communication Channel (Phone/Walk-In/Email/Transit)

d. Circulation Information

3. If the user is not a member yet, the LA or DO shall advise the user to register as a member. If the user refuses to register, the process ends here. Refer to Membership Services

Returning of Library Material

1. Upon receiving the library material, LA or DO will check the physical condition of library materials, to see either it is in good condition or some forms of damages have happened to the library materials.

2.During offline service, if the library materials in good condition, the LA or DO shall process the library materials for returning and the transaction will be recorded in “Rekod Tugas Harian Perkhidmatan”.

3.If the returning library material is damage, refer to GL-IS-03 Determining The Category of Damaged Library Materials and Section 6.0 in QP-IS-02 Circulation Service for further action