1. Reference inquiry shall be responded to within one working day
2. Circulation transaction per item shall be completed within one minute
3. Inter library loan service (ILL) request shall be responded to within one working day
4. New library material shall be made available on the shelf within seven working days upon receipt.
5. Public archives shall be retrieved within one hour upon request.
6. Customer complaint shall be acknowledged receipt within one working day.
7. Payment shall be made within 13 working days upon receipt of complete documents.
8. Access to online services shall be provided 24 hours a day
Sarawak Bookfair 2025 27 Sep 2025
Jerayawara Sarawak Lestari (Daro) 27 Sep 2025
SAL.co 2025 15 Oct 2025
Makersmeet 2025 18 Oct 2025
Sarawak Global Media and Information Literacy Dialogue 2025 24 Oct 2025