Difference between revisions of "Corporate Communications Division"

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== '''History''' ==
 
== '''History''' ==
  
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Librarian, Head of Corporate Communication Division: Puan [[Dayangku Hadzimah Awangku Ahmad]] <br>
 
Librarian, Head of Corporate Communication Division: Puan [[Dayangku Hadzimah Awangku Ahmad]] <br>
 +
 +
Librarian, Head of Registry : Cik [[Nor Diana Nawawi]] <br>
  
 
Assistant Administrative Officer, Head of Quality Unit: Puan [[Siti Khairunnisa Rosli]] <br>
 
Assistant Administrative Officer, Head of Quality Unit: Puan [[Siti Khairunnisa Rosli]] <br>
  
−
Office Secretary : Head of Communication Unit : Puan [[Nur Ashikin Ahmad]] <br>
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Office Secretary, Head of Communication Unit : Puan [[Nur Ashikin Ahmad]] <br>
  
−
Assistant Administrative Officer: Cik [[Joponimilina Lisen]] <br>
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Assistant Administrative Officer: Cik [[Joponimilina Lisen]] (Communication Unit)<br>
  
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Assistant Administration: Puan [[Norzihan Abdullah]] <br>
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Assistant Administration: Encik [[Cyprian Eldred Rossem]] (Registry) <br>
−
 
 
−
Assistant Administration: Encik [[Cyprian Eldred Rossem]] <br>
 
  
 
== '''Former Staff''' ==
 
== '''Former Staff''' ==
  
 
Administrative Officer : Cik Victoria Jonathan <br>
 
Administrative Officer : Cik Victoria Jonathan <br>
 +
 +
Administrative Officer : Cik [[Syeeida Hj Ali Husien]] <br>
  
 
Administrative Officer : Puan [[Suria Sonia Ahip Abdullah]] <br>
 
Administrative Officer : Puan [[Suria Sonia Ahip Abdullah]] <br>
  
−
Assistant Administrative Officer, Head of Quality Unit: Encik [[Mohd Nazari Bin Razali]] <br>
+
Assistant Administrative Officer : Encik [[Mohd Nazari Bin Razali]] <br>
  
 
Assistant Administrative Officer : Puan [[Anita Haji Hamdan]] <br>
 
Assistant Administrative Officer : Puan [[Anita Haji Hamdan]] <br>
  
 
Assistant Administration: Encik [[Mohamad Lokman Bin Hamzah]] <br>
 
Assistant Administration: Encik [[Mohamad Lokman Bin Hamzah]] <br>
 +
 +
Assistant Administration : Puan [[Norzihan Binti Abdullah]] <br>
  
 
== '''Main Roles and Functions''' ==
 
== '''Main Roles and Functions''' ==
  
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==[[Quality Unit]]==
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===[[Quality Unit]]===
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a) Implement, manage, maintain and enhance the Quality Management System of Pustaka Negeri Sarawak.
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1. Implement, manage, maintain and enhance the Quality Management System of Pustaka Negeri Sarawak.<br>
 +
<br>
 +
2. Secretariat to Innovation Steering Committee in initiating, developing, implementing and maintaining the existing Quality initiatives in  library such as:<br>
 +
:a.Innovative, Creative Circle (ICC)<br>
 +
:b.Innovation Day<br>
 +
:c.Quality Environment (5S)<br>
 +
:d.Occupational Safety & Health (OSH)<br>
 +
:e.Innovative Customer Feedback<br>
 +
:f.Innovation Audit<br>
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:g.Key Focus Activity (KFA)<br><br>
 +
3. As secretariat whenever the library participates in quality awards such as Chief Minister's Quality Awards and/or other similar quality awards.<br>
  
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b) Secretariat to Innovation Steering Committee in initiating, developing, implementing and maintaining the existing Quality initiatives in library such as:
 
−
*Innovative, Creative Circle (ICC)
 
−
*Innovation Day
 
−
*Quality Environment (5S)
 
−
*Occupational Safety & Health (OSH)
 
−
*Innovative Customer Feedback
 
−
*Innovation Audit
 
−
*Key Focus Activity (KFA)
 
−
c) As secretariat whenever the library participates in quality awards such as Chief Minister's Quality Awards and/or other similar quality awards.
 
  
−
==Communications Unit==
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===[[Communication Unit]]===
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a) Promotes Pustaka Negeri Sarawak's services and activities through various media and platforms which include:  
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1.Promotes Pustaka Negeri Sarawak's services and activities through various media and platforms which include:<br>
−
*Customer Day
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:a.Customer Day<br>
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*Exhibitions
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:b.Exhibitions<br>
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*Brochures, banner, fishtails, buntings and souvenirs
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:c.Brochures, banner, fishtails, buntings and souvenirs<br>
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*Corporate Intranet, Pustaka website, plasma screen and customer news board
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:d.Corporate Intranet, Pustaka website, plasma screen and customer news board<br>
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*In-house publications such as annual reports, newsletter and happenings and etc
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:e.In-house publications such as annual reports, newsletter and happenings and etc<br><br>
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*Public relations and enhancing ties with local media / counterpart to cover events / functions of the library
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2.Public relations and enhancing ties with local media / counterpart to cover events / functions of the library<br><br>
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*Management of customer feedback
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3.Management of customer feedback<br><br>
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*Coordinate official visits to the library
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4.Coordinate official visits to the library<br><br>
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*Coordinate monthly staff assembly
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5.Coordinate monthly staff assembly
  
  
−
==Registry Unit==
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===Registry Unit===
 
Management of office registry and reception counter.
 
Management of office registry and reception counter.
 +
 +
 +
  
 
== Key Performance Indicators ==  
 
== Key Performance Indicators ==  
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| style="width:25%" | <big>Measures</big> _____________________________________
 
| style="width:25%" | <big>Measures</big> _____________________________________
 
| style="width:3%"  |  
 
| style="width:3%"  |  
−
| style="width:25%" | <big>Targets</big> _______________________
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| style="width:25%" | <big>Targets</big><br> ____________________________
 
| style="width:3%"  |  
 
| style="width:3%"  |  
  
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| style="width:18%" |
 
| style="width:18%" |
 
* 7 working day.
 
* 7 working day.
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<br>
 
<br>
 
<br>
 
|-
 
|-

Latest revision as of 15:32, 30 March 2023

History

Corporate Communications Division is division under Corporate Management (CM) Sector. It was called the Human Resource Development & Quality (HRDQ) Division and Marketing & Public Relation Unit before. It consist of three (3) main units which are Quality Unit , Communication Unit and Registry Unit.

Current Staff

Librarian, Head of Corporate Communication Division: Puan Dayangku Hadzimah Awangku Ahmad

Librarian, Head of Registry : Cik Nor Diana Nawawi

Assistant Administrative Officer, Head of Quality Unit: Puan Siti Khairunnisa Rosli

Office Secretary, Head of Communication Unit : Puan Nur Ashikin Ahmad

Assistant Administrative Officer: Cik Joponimilina Lisen (Communication Unit)

Assistant Administration: Encik Cyprian Eldred Rossem (Registry)

Former Staff

Administrative Officer : Cik Victoria Jonathan

Administrative Officer : Cik Syeeida Hj Ali Husien

Administrative Officer : Puan Suria Sonia Ahip Abdullah

Assistant Administrative Officer : Encik Mohd Nazari Bin Razali

Assistant Administrative Officer : Puan Anita Haji Hamdan

Assistant Administration: Encik Mohamad Lokman Bin Hamzah

Assistant Administration : Puan Norzihan Binti Abdullah

Main Roles and Functions

Quality Unit

1. Implement, manage, maintain and enhance the Quality Management System of Pustaka Negeri Sarawak.

2. Secretariat to Innovation Steering Committee in initiating, developing, implementing and maintaining the existing Quality initiatives in library such as:

a.Innovative, Creative Circle (ICC)
b.Innovation Day
c.Quality Environment (5S)
d.Occupational Safety & Health (OSH)
e.Innovative Customer Feedback
f.Innovation Audit
g.Key Focus Activity (KFA)

3. As secretariat whenever the library participates in quality awards such as Chief Minister's Quality Awards and/or other similar quality awards.


Communication Unit

1.Promotes Pustaka Negeri Sarawak's services and activities through various media and platforms which include:

a.Customer Day
b.Exhibitions
c.Brochures, banner, fishtails, buntings and souvenirs
d.Corporate Intranet, Pustaka website, plasma screen and customer news board
e.In-house publications such as annual reports, newsletter and happenings and etc

2.Public relations and enhancing ties with local media / counterpart to cover events / functions of the library

3.Management of customer feedback

4.Coordinate official visits to the library

5.Coordinate monthly staff assembly


Registry Unit

Management of office registry and reception counter.



Key Performance Indicators


Statements of Objective _________________________________ Measures _____________________________________ Targets
____________________________
  • To achieve the efficiency and effectiveness in managing of Management Review Meeting.
  • Number of Management Review Meeting conducted.
  • 1 Management Review Meeting per year
  • Customer complaint(s) shall be acknowledged within one working day upon receipt by PRO
  • Number of working days to acknowledged complaints received.
  • 1 working day


  • All completed customer complaint routing forms (CCRF) shall be returned to PRO by pertinent Head of Sector, Head of Division, Head of Unit or any designated officer within 7 working days from the issue date.
  • Number of working days to take action on complaint received.
  • 7 working day.



  • To identify the effectiveness of external customer satisfaction on Pustaka’s services.
  • Percentage of customer satisfaction.
  • 70%.



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