Corporate Communications Division
History
Corporate Communications Division is division under Corporate Management (CM) Sector. It was called the Human Resource Development & Quality (HRDQ) Division and Marketing & Public Relation Unit before. It consist of three (3) main units which are Quality Unit , Communication Unit and Registry Unit.
Current Staff
Librarian, Head of Corporate Communication Division: Puan Dayangku Hadzimah Awangku Ahmad
Librarian, Head of Registry : Cik Nor Diana Nawawi
Assistant Administrative Officer, Head of Quality Unit: Puan Siti Khairunnisa Rosli
Office Secretary, Head of Communication Unit : Puan Nur Ashikin Ahmad
Assistant Administrative Officer: Cik Joponimilina Lisen (Communication Unit)
Assistant Administration: Encik Cyprian Eldred Rossem (Registry)
Former Staff
Administrative Officer : Cik Victoria Jonathan
Administrative Officer : Cik Syeeida Hj Ali Husien
Administrative Officer : Puan Suria Sonia Ahip Abdullah
Assistant Administrative Officer : Encik Mohd Nazari Bin Razali
Assistant Administrative Officer : Puan Anita Haji Hamdan
Assistant Administration: Encik Mohamad Lokman Bin Hamzah
Assistant Administration : Puan Norzihan Binti Abdullah
Main Roles and Functions
Quality Unit
1. Implement, manage, maintain and enhance the Quality Management System of Pustaka Negeri Sarawak.
2. Secretariat to Innovation Steering Committee in initiating, developing, implementing and maintaining the existing Quality initiatives in library such as:
- a.Innovative, Creative Circle (ICC)
- b.Innovation Day
- c.Quality Environment (5S)
- d.Occupational Safety & Health (OSH)
- e.Innovative Customer Feedback
- f.Innovation Audit
- g.Key Focus Activity (KFA)
3. As secretariat whenever the library participates in quality awards such as Chief Minister's Quality Awards and/or other similar quality awards.
Communication Unit
1.Promotes Pustaka Negeri Sarawak's services and activities through various media and platforms which include:
- a.Customer Day
- b.Exhibitions
- c.Brochures, banner, fishtails, buntings and souvenirs
- d.Corporate Intranet, Pustaka website, plasma screen and customer news board
- e.In-house publications such as annual reports, newsletter and happenings and etc
2.Public relations and enhancing ties with local media / counterpart to cover events / functions of the library
3.Management of customer feedback
4.Coordinate official visits to the library
5.Coordinate monthly staff assembly
Registry Unit
Management of office registry and reception counter.
Key Performance Indicators
| Statements of Objective _________________________________ | Measures _____________________________________ | Targets ____________________________ |
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