Reference Service
Introduction
The Reference Service is under the purview of Information Services Division mainly deals with reference services offered to all user of Pustaka Negeri Sarawak.
Scope
Reference service provided by libraries whereby patrons are assisted in the location and retrieval of information relevant to their information needs. In Pustaka Negeri Sarawak, the reference service is divided into two (2) level and user can approach Reference Librarian via following channel:
- Reference Counter
- Telephone or Whatsapp Application
- E-mail (Pustaka Negeri Sarawak official email: librarian@sarawak.gov.my)
- Ask a Librarian
- Letter
- Facsimile
First Level Reference
First Level reference enquiry is defined as a transaction where a Library Assistant (LA) or Designated Officer (DO) finds or recommends relevant resources within the library, assists in the use of these resources or answers the user’s question either through the use of library tools or by reference to other sources. It includes directional and
Pustaka’s administrative enquiries.
Second Level Reference
Second Level refers to enquiry or request from user which requires an in-depth research or specific information about certain subject. Reference Librarian will request the user to fill in the Reference Interview Form.
Operating Hours
Monday to Friday: 10:00 am to 7:00 pm.
Saturday and Sunday: 10:00 am to 6:00 pm.
Closed on Gazetted Public Holidays
