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4. Public Sector Communication : Closing Gaps Between Citizens and Public Organizations

Public Sector Communication : Closing Gaps Between Citizens and Public Organizations

Call no.

: 352.384/CAN

Author

: María José Canel, Vilma Luoma-aho

Contributor

: Nur Farhan Bin Aini

Summary

The book looks at how recent digitalization has raised citizen expectations and how one-way communication makes government entities vulnerable. The writers map contributions from a wide array of fields together with illustrative examples from throughout the world to illustrate how to make public sector communication anti-fragile. The authors suggest a research-based framework of various intangible assets that can improve public sector communication directly.