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Sarawak State Library

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Client's Charter

Services

Reference inquiry shall be responded within one working day
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Circulation transaction per item shall be completed within one minute
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Inter library loan service (ILL) request shall be responded within one working day
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New item shall be made available on shelves within seven working days upon receiving the item
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To publish Sarawak State Bibliography once in every two years
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Retrieval of public records and archives from repository room within one working day.
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To ensure request for records management services would be replied within 7 working days from the date of request received
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Customer Feedback

Customer complaint(s) shall be acknowledged receipt within one (1) working day.

Payment

Payments will be made within 13 working days of receipt of invoice, bills, claims and other forms of payment upon confirmation and certification by the authorised officer.
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Access

To give 24/7 access to online services
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Upcoming Activities

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