Sarawak State Library


Client's Charter


Reference query would be answered within one working day

Circulation transaction shall be completed within 1 minute.

Inter Library Loan Service (ILL) transaction shall be completed within 7 working days.

Exhibitions on local history, arts, culture and nature of Sarawak held at least once at every quarter.
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Retrieval of public records and archives from repository room within one working day.
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To ensure request for records management services would be replied within 7 working days from the date of request received.
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Customer complaint (s) shall be acknowledged receipt within one (1) working day


Purchase of book(s) requested by member shall be processed within 7 days.


To give 24/7 access to online services
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