1. Reference inquiry shall be responded to within one working day
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2. Circulation transaction per item shall be completed within one minute
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3. Inter library loan service (ILL) request shall be responded to within one working day
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4. New library material shall be made available on the shelf within seven working days upon receipt.
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5. Public archives shall be retrieved within one hour upon request.
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6. Customer complaint shall be acknowledged receipt within one working day.
7. Payment shall be made within 13 working days upon receipt of complete documents.
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8. Access to online services shall be provided 24 hours a day
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Sarawakiana Exhibition: Local Fruits and Flowers by Amy Kho Bee Hung 15 Mar 2025
Jom Baca Bersama 2025 23 Apr 2025
Perlancaran Reading Seeds 4.0 02 May 2025
Knowledge Camp 2025 21 Jun 2025
International Archives Week 2025 23 Jun 2025