Sarawak State Library -

Formal Rules and Etiquettes in Tele-Conversation

Call no.: : 302.2/FOR
Contributor: : Katherine anak Alek
Summary: The etiquette for a formal phone conversation is very beneficial in getting a good impression from recruiters, supervisors, customers, creating a positive image of the company as a whole and of other people. The most important aspect of the etiquette is to understand the “dos” and “ don’ts”. That`s the purpose of this guide, to provide tips and guidance on how to develop formal phone etiquette, as well as scenarios to illustrate how to use these etiquette in during actual conservations.