1. Reference inquiry shall be responded to within one working day
2. Circulation transaction per item shall be completed within one minute
3. Inter library loan service (ILL) request shall be responded to within one working day
4. New library material shall be made available on the shelf within seven working days upon receipt.
5. Public archives shall be retrieved within one hour upon request.
6. Customer complaint shall be acknowledged receipt within one working day.
7. Payment shall be made within 13 working days upon receipt of complete documents.
8. Access to online services shall be provided 24 hours a day
SAL.Co 2023 06 Jun 2023
International Archives Week (IAW 2023) 12 Jun 2023
Sarawak Records and Archives Networking (SARAN) 2023 14 Jun 2023
MAKERSPACE : COSPLAY KINGDOM GATHERING 24 Jun 2023
Sarawak Bookfair 2023 (SIBU) 07 Jul 2023