1. Reference inquiry shall be responded to within one working day
2. Circulation transaction per item shall be completed within one minute
3. Inter library loan service (ILL) request shall be responded to within one working day
4. New library material shall be made available on the shelf within seven working days upon receipt.
5. Public archives shall be retrieved within one hour upon request.
6. Customer complaint shall be acknowledged receipt within one working day.
7. Payment shall be made within 13 working days upon receipt of complete documents.
8. Access to online services shall be provided 24 hours a day
Sarawakiana Festival (MIRI) 19 May 2023
Kuala Lumpur International Book Fair Guest Country 26 May 2023
Pustaka Customer Day 03/2023 27 May 2023
SAL.Co 2023 06 Jun 2023
International Archives Week (IAW 2023) 12 Jun 2023